RAHUL RADHAKRISHNAN
Surrey,BC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
Work History
Sales Associate
Mark's
Surrey, BC
10.2023 - Current
- Customer Service: Greet and assist customers in a friendly and professional manner.
Provide personalized shopping assistance, product recommendations, and information.
Handle customer inquiries and resolve complaints efficiently to ensure customer satisfaction.
- Sales Performance: Achieve and exceed sales targets and goals.
Maintain extensive product knowledge to drive sales and assist customers with informed decisions.
Upsell and cross-sell products to increase average transaction value.
- Merchandising: Ensure the sales floor is well-stocked, organized, and visually appealing.
Assist in setting up and dismantling promotional displays.
Monitor inventory levels and report discrepancies to management.
- Point of Sale (POS) Operations: Operate cash registers, process transactions, and handle returns and exchanges accurately.
Ensure the POS area is clean, organized, and stocked with necessary supplies.
Balance cash drawers at the end of shifts.
- Product Knowledge: Stay updated on the latest product offerings, features, and benefits.
Attend product training sessions and apply learned information to assist customers.
Provide detailed and accurate information to customers regarding product use, care, and warranties.
- Team Collaboration: Work collaboratively with team members to achieve store objectives.
Participate in team meetings and contribute ideas for improving sales and customer service.
Support new team members through training and mentorship.
- Store Maintenance: Maintain a clean, safe, and welcoming store environment.
Follow company policies and procedures regarding safety and security.
Perform regular housekeeping tasks such as cleaning shelves and fitting rooms.
- Inventory Management: Conduct inventory counts and report results to management.
Assist with receiving, unpacking, and organizing new merchandise.
Monitor stock levels and assist with reordering products as needed.
- Promotions and Events: Assist in the planning and execution of in-store promotions and events.
Engage customers and promote special offers and discounts.
Provide feedback on the effectiveness of promotional activities.
- Technology Use: Utilize store technology for product lookup, customer service, and sales tracking.
Update customer profiles and loyalty program information.
Assist customers with online orders and in-store pickups.
Education
Post Baccalaureate Diploma - Operations and Supply Chain Management
Kwantlen Polytechnic University
12.2024
Bachelor in Arts - English Major
Mumbai University
08.2020
Skills
- Excellent communication and interpersonal skills
- Strong sales and customer service orientation
- Proficiency in using POS systems and handling cash transactions
- Ability to work in a fast-paced, dynamic environment
- Team player with a positive attitude
- Detail-oriented with strong organizational skills
- Basic computer skills and familiarity with retail software
- Adaptability and willingness to learn new products and procedures
- Proficient in using design and creative tools like Canva, Adobe Photoshop, Lightroom, Figma
- Google UX Design
- Siemens NX
- Stocking and Receiving
- Cash Handling Accuracy
- Product Sales
- Inventory Tracking
Availability
- Monday - Open till Closing
- Tuesday - 4:30 to 10:00pm
- Wednesday - 4:30 to 10:00pm
- Thursday - 8:am to 7:00pm
- Friday - Open till Closing
- Saturday - Open till Closing
- Sunday - Open till Closing
*PUBLIC HOLIDAYS AND WEEKENDS AVAILABLE*
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Marathi
Native or Bilingual
Punjabi
Limited Working
Tamil
Limited Working
Telugu
Elementary
Timeline
Sales Associate
Mark's
10.2023 - Current
Post Baccalaureate Diploma - Operations and Supply Chain Management
Kwantlen Polytechnic University
Bachelor in Arts - English Major
Mumbai University