Summary
Overview
Work History
Education
Skills
Timeline
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Navpreet Kaur (Rose)

Brampton,ON

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Store Manager

Hardwood Design Centre
04.2021 - 08.2023
  • Efficiently managed different stores with over 200 Pro customer accounts.
  • Conducted regular visits to the job sites for measurement, quotes and meeting with customers to set up expectations on delivery & installation dates.
  • Managed to touch base with over 50 clients per day through phone & email.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Developed new store location from ground up by hiring and training over 25 new employees.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Established successful account relationships with builders, contractors & flooring installers by building rapport and maintaining consistent communication.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.

Store Manager

LL Flooring (Previously Lumber Liquidators)
07.2013 - 01.2021
  • Increased regional market share by 15% within 6- months.
  • Hired, trained and supervised retail team members bringing in $2 million in annual revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Resolved customer service issues promptly.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Grew company sales to 20% by devising strategic promotional plans capitalizing on changing market conditions.
  • Applied WIN-WIN strategy to engage in new business opportunities and develop existing accounts.
  • Surpassed sales targets by 20% consistently and maintained solid #1 ranking in selling accessories as attachment rate.
  • Captured high-profile builder accounts with over $1M in annual revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Bachelors Degree in Computer Science - Accounting And Finance

University of Jalandhar
Punjab, India

Skills

  • Verbal and Written Communication
  • Mathematical Calculation and Reasoning
  • Supply Ordering
  • Sales Tracking
  • Focus and Follow-Through
  • Market and Competitor Research
  • Customer Relations
  • Credit Terms Determination
  • Customer Service
  • Sales Professional
  • Mathematical Aptitude
  • Multitasking and Organization

Timeline

Store Manager

Hardwood Design Centre
04.2021 - 08.2023

Store Manager

LL Flooring (Previously Lumber Liquidators)
07.2013 - 01.2021

Bachelors Degree in Computer Science - Accounting And Finance

University of Jalandhar

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Navpreet Kaur (Rose)