Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rahul Parimala

Beechville

Summary

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Diligent operations supervisor Position with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Intelcom
07.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Resolving the NS geography locations.

Customer Service Representative

Intelcom Dragonfly Shipping Company
09.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Warehouse Representative

Lasership Company
01.2017 - 11.2020
  • Company Overview: Worked as a Warehouse Representative at Lasership Company in New Jersey, USA
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up ensure resolution
  • Provide accurate, valid and complete information by using the right methods/tools
  • Communicating with drivers and completing their requirements
  • Additionally manages collection of shipping data derived from customer interface
  • Monitoring the delivers delivery packages and pick up packages
  • Receive inbound packages from the drivers and process for next day delivery schedules
  • Research required information using available resources and provide customers with product, delivery information
  • Created and maintained correct and complete records of all goods received and delivered
  • Administration of all documentation pertaining to shipping
  • Ensure all production orders are shipped to customers in a timely manner in adherence to delivery schedule
  • Communicate all delays or variances of outbound shipments to the appropriate parties
  • Supervising, control and maintenance of the procedure throughout the warehouse
  • Reduced processing time and increased customer satisfaction
  • Introduced routine checks for wears and tears on customer products in storage
  • Performed packing, pouring, pressing, unmoulding and labelling duties as needed
  • Set-up and staging of materials, molds, and equipment needed for production purposes
  • Picked store orders accurately and efficiently
  • Received and stocks finished goods in an orderly manner that is up to our company standards
  • Ensured that only quality product shipped out and is up to our company standards
  • Prepared skids and accompanying paperwork for shipping
  • Worked as a Warehouse Representative at Lasership Company in New Jersey, USA

Software Developer

Avis Budget Group
01.2017 - 12.2019
  • Improved software efficiency by troubleshooting and resolving coding issues.
  • Saved time and resources by identifying and fixing bugs before product deployment.
  • Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
  • Enhanced user experience through designing and implementing user-friendly interfaces.

Education

Master’s - Computer Information Systems

American College of commerce and Technology
01.2016

Bachelors - Computer Science

JNTU
Warangal India
04.2011

Skills

  • Communication Skills
  • Organisation
  • Reliability
  • Operations management
  • Staff supervision
  • Team Training
  • Customer relations
  • Warehouse operations
  • Logistics oversight
  • Quality assurance
  • Compliance management
  • Logistics expertise
  • Customer relationship management
  • Logistics coordination
  • Operational planning
  • Incident reporting
  • Data analysis
  • Logistics management
  • Cost control
  • Employee engagement
  • Employee supervision
  • Team leadership
  • Multitasking and organization
  • Technology
  • Customer service
  • Decision-making
  • Data entry
  • Microsoft office
  • Coaching and mentoring
  • Workflow planning
  • Customer service management
  • Relationship building
  • Staff training
  • Staff development and training
  • Scheduling
  • Handling complaints
  • Office management
  • Leadership and change management
  • Strategic planning
  • Staff scheduling
  • Data analysis and modeling
  • Regulatory compliance
  • Phone and email etiquette
  • Support services

Languages

English
Full Professional
Hindi
Full Professional

Certification

  • Agile Certified Practitioner (ACP) – Project Management Institute.
  • Introduction to Supervisory Skills– SkillPath.
  • Advanced Excel and Analytics, Essential Skills for Today's Workplace– LinkedIn Learning.
  • Data Analysis & Interpretation Skills Certificate – Coursera/University Partnerships.

Timeline

Operations Supervisor

Intelcom
07.2024 - Current

Customer Service Representative

Intelcom Dragonfly Shipping Company
09.2023 - 06.2024

Software Developer

Avis Budget Group
01.2017 - 12.2019

Warehouse Representative

Lasership Company
01.2017 - 11.2020

Master’s - Computer Information Systems

American College of commerce and Technology

Bachelors - Computer Science

JNTU
Rahul Parimala