Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Accomplishments
Generic

Rahul Minhas

Brampton,ON

Summary

Proven customer service professional with a track record of enhancing customer satisfaction at Home Depot through expert complaint handling and empathy. Demonstrated ability to manage high call volumes with patience and efficiency. Skilled in utilizing time management abilities to maintain up-to-date knowledge of promotions, boosting service quality.

Overview

1
1
Certification

Work History

Part-Time Customer Service

Home Depot
12.2023 - 06.2024
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Education

High School Diploma -

ST CLAIR
Brampton, ON
12.2024

Skills

  • Complaint Handling
  • Empathy Display
  • Patience Maintenance
  • Call center experience

Languages

English
Full Professional

Certification

CPR C & FIRST AID

Timeline

Part-Time Customer Service

Home Depot
12.2023 - 06.2024

High School Diploma -

ST CLAIR

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

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Rahul Minhas