Uma Bhardwaj
Brampton,Canada
Summary
Dynamic Operational Manager with a proven track record at BLS International, enhancing customer satisfaction through empathetic service and effective incident management. Excelled in leadership and communication, significantly improving cross-functional teamwork. Skilled in marketing and productivity improvement, consistently achieving goals and fostering long-term client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operational Manager
BLS International
Brampton, Canada
05.2022 - Current
- Respond empathetically to a variety of questions via phone and email to identify and access the needs of customers to ensure their satisfaction
- Utilize open and interactive communication to establish trustworthiness and long-term relationships with customer accounts
- Entering customer data into various processing software programs
- For operational-related processes, communicate with other departments, service providers, and third parties
- Moving and transferring Operations Department-related documents and files
- Educate and assist customers in using digital services
- Establish long-term relationships and trust with customer accounts through open and interactive communication
- Responsible for answering customer inquiries in regards to operations
Crew Team Member
McDonald's (Part Time)
Brampton, Canada
05.2021 - Current
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Followed all safety regulations while operating machinery or handling chemicals.
- Answering customer questions in a friendly and knowledgeable manner to maintain a high satisfaction level.
- Organized and restocked supplies to support operations and team productivity.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
School Administrative Assistant
S.D. Adarsh Public School
, INDIA
03.2018 - 01.2020
- Coordinating the student information system duties
- Maintaining school-based records, lists and reports
- Maintaining accounts, issuing receipts, cheques, funds, month end balancing
- Opens, screens, and distributes incoming and outgoing mail, faxes, and emails
- Maintaining financial records, verifies and enters account transactions
Education
PG diploma - Global Business Management
Conestoga College
Kitchener, ON, Canada04.2022
Bachelor of Arts - Economic honours
Dyal Singh college
Haryana, India01.2019
12th Commerce - Accounts, Economics, and Business
SD. Adarsh public school
Haryana, IndiaSkills
- Marketing
- Mergers and acquisitions
- Productivity improvement specialist
- Communication skills
- Work Coordination
- Incidents management
- Leadership
- Customer service
- Performance monitoring
- Cross-functional communications
Certification
- Smart Serve Ontario
- WHMIS 2015
- Security Guard License (First Aid and CPR Level C)
Languages
- Fluent in English
- Fluent in Punjabi
- Fluent in Hindi
Volunteer Experience
N.G.O. – Need Blessings Not Money, Karnal, India, 03/01/19, Present, Our team served 600 people from different sections of society with basic amenities such as food and water during the Covid pandemic. Confirmed Covid patients' mental well-being through video calls and in-person by maintaining social distancing and wearing P.P.E.s.
Timeline
Operational Manager
BLS International
05.2022 - Current
Crew Team Member
McDonald's (Part Time)
05.2021 - Current
School Administrative Assistant
S.D. Adarsh Public School
03.2018 - 01.2020
PG diploma - Global Business Management
Conestoga College
Bachelor of Arts - Economic honours
Dyal Singh college
12th Commerce - Accounts, Economics, and Business
SD. Adarsh public school
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