Gurpartap Singh
Brampton,ON
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Signature cars
Mississauga, Ontario
09.2024 - 03.2025
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Delivery Driver
Apple Express
Mississauga, Ontario
09.2023 - 09.2024
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Verified accuracy of items loaded onto truck against shipping documents.
- Ensured accurate completion of all paperwork associated with deliveries.
Education
Post-Baccalaureate Diploma - Business Administration
Sheridan College
Mississauga, ON04-2025
Skills
- Customer relationship management
- Reporting skills
- Problem solving
- Relationship building
- Verbal and written communication
- Adaptive team player
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Certification
- Security license.
Timeline
Customer Service Representative
Signature cars
09.2024 - 03.2025
Delivery Driver
Apple Express
09.2023 - 09.2024
Post-Baccalaureate Diploma - Business Administration
Sheridan College
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