Rahul Kumar
Langley,Canada
Summary
Detail-oriented IT professional with extensive experience in troubleshooting, system administration, and hardware/software support. Proven expertise in diagnosing and resolving IT infrastructure issues, managing IT procurement, and optimizing business technology solutions. Adept at providing end-user support, network administration, cybersecurity solutions, and IT asset management. Strong communication and problem-solving skills with a commitment to enhancing operational efficiency through technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior IT Technician & Procurement Manager
Sphere
02.2020 - Current
- Provided comprehensive IT support, troubleshooting hardware and software issues across desktops, laptops, servers, and mobile devices
- Led IT procurement, ensuring timely acquisition of computer components, peripherals, and networking equipment
- Configured, installed, and maintained operating systems, software applications, and IT infrastructure
- Managed network configurations, VPN setups, and cybersecurity protocols to enhance system security and performance
- Performed data recovery, system backups, and disaster recovery planning to minimize downtime and data loss
- Provided technical support for enterprise applications, email configurations, and cloud services
- Assisted in IT policy development and implementation to ensure compliance with industry standards
IT Technician & Sales Manager
UBREAKIFIX (Authorized Samsung, Google & LG Service Center)
01.2019 - 01.2020
- Diagnosed and repaired a variety of IT hardware, including desktops, laptops, and mobile devices
- Provided expert consultation on IT solutions, software upgrades, and device optimizations for clients
- Assisted customers with troubleshooting and resolving technical issues related to hardware and software failures
- Maintained inventory and managed procurement of IT accessories and replacement parts
IT Technician & Sales Associate
Guru’s International
07.2017 - 01.2019
- Provided hands-on support for troubleshooting, repairing, and upgrading IT hardware and software
- Assisted clients in selecting suitable IT solutions based on their technical requirements
- Ensured seamless integration of software applications, performed system updates, and conducted malware removal
Education
Graduate Diploma - Electronics & Telecommunication Engineering
Universal Institute of Management and Technology
12.2021
Grade 12 Diploma -
Tamanawis Secondary School
06.2019
Grade 10 Diploma -
Satluj Public School
03.2017
Skills
- IT troubleshooting
- Technical support
- Hardware diagnostics and repairs
- Network administration
- Data retention
- System configuration
- Software installations and troubleshooting
- IT procurement
- Cloud computing
- Data recovery and Backup solutions
- Cybersecurity measures
- Helpdesk support
- Adobe Photoshop
- Lightroom Pro Editing
- Telecommunications systems expert - GSM, CDMA, WDMA
Certification
- CompTIA A+, Pending
- Microsoft Certified: Azure Fundamentals, Pending
- British Columbia Class-4 Commercial Driver’s License, Reliable Vehicle 24/7
- Certification in Emergency First Aid & CPR/AED, CSA STD. Z1210-17
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Professional Working
Additional Interests
- IT and cybersecurity
- Software development & scripting
- Cloud computing & system administration
- Technology and gadget reviews
- Open-source software & Linux administration
Timeline
Senior IT Technician & Procurement Manager
Sphere
02.2020 - Current
IT Technician & Sales Manager
UBREAKIFIX (Authorized Samsung, Google & LG Service Center)
01.2019 - 01.2020
IT Technician & Sales Associate
Guru’s International
07.2017 - 01.2019
Grade 12 Diploma -
Tamanawis Secondary School
Grade 10 Diploma -
Satluj Public School
Graduate Diploma - Electronics & Telecommunication Engineering
Universal Institute of Management and Technology
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