Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rahul Kumar

Windsor,ON

Summary

Proven team leader with a track record of enhancing customer satisfaction at AJAY SAINI by mastering espresso machine operation and fostering a friendly atmosphere. Skilled in cash handling and inventory management, I excel in fast-paced environments, significantly reducing wait times through efficient workflow optimization. My ability to organize special events has also contributed to attracting new clientele and boosting store popularity. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Coffee-shop-worker

AJAY SAINI
03.2022 - 07.2024
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
  • Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
  • Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
  • Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
  • Supported store management with administrative tasks such as scheduling staff shifts or maintaining employee records.
  • Organized special events at the coffee shop, such as open mic nights or art exhibitions, generating buzz and attracting new customers.

Dishwasher

SMILE SAINI
09.2020 - 06.2021
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Education

Associate of Science - IT

ST CLAIR COLLEGE
Windsor, ON
09.2024

Skills

  • FOOD PREPARATION
  • Espresso machine operation
  • Opening and closing duties
  • Cash Handling
  • Active listener
  • Team Player
  • Friendly and outgoing
  • Sandwich preparation

Languages

English
Elementary

Certification

  • Tea Sommelier Certification - Tea Association of the USA.
  • Advanced Espresso Making Skills Certification - Specialty Coffee Association (SCA).
  • Customer Service and Sales Certificate - National Retail Federation.
  • Water Quality for Coffee Shops Course Completion – Water Quality Association.

Timeline

Coffee-shop-worker

AJAY SAINI
03.2022 - 07.2024

Dishwasher

SMILE SAINI
09.2020 - 06.2021

Associate of Science - IT

ST CLAIR COLLEGE

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