Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rahul Haridasan

Business Analyst
Toronto,ON

Summary

An Agile Business Analyst with 8 years experience in the field of digital transformation, business analysis, software requirements management and business process management. Elicited, analyzed, documented, and managed business/system requirements across Retail and Insurance domains. Deep knowledge delivering high-quality business/software requirements in different SDLC environments, ranging highly Agile to pure Waterfall. Hands-on experience in digital transformation projects, business process management, use case methodology, system analysis, agile frameworks, Business Process Model and Notation (BPMN 2.0), design-thinking and project management. Extensive knowledge in translating high-level business needs, stakeholder requirements and user expectations into detailed system-level technical specifications, using industry-standard suite of concepts, techniques and tools, as deemed necessary for a given scenario. Successfully collaborated with C-level leadership in defining strategies, roadmaps, project plans, business cases, and feasibility studies, as part of discovery (pre-project) phase of the project. Proven people skills such as training, coaching, mentoring, stakeholder engagement, presentations, and conflict resolution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Analyst (Digital Transformation Consultant)

Home Hardware Stores Ltd.
02.2022 - 04.2025
  • Participated in the ‘Pre-Project’ (Discovery) phase of initiative and worked with the C-level executives to understand and define the root causes of the problem, conceptualized as a high-level solution.
  • Perform feasibility study across potential alternatives and assist customer in establishing strategic objectives and building a solid business case document.
  • Conduct Product Backlog Grooming sessions with the Product Owner and key business users to elicit business requirements.
  • Serve as the customer’s advocate on the team. Developed a deep understanding of the customer’s immediate and long-term needs. Evaluated business processes, anticipated requirements, uncovered areas for improvement, and collaborated with the technical team members to implement solutions.
  • Create ‘As-Is (Current State) and ‘To-Be’ (Future State) business process flows (Standard notations and BPMN 2.0) as part of gap analysis exercise.
  • Conduct user story writing workshops with the product owner to identify and document user stories. Create Acceptance Criteria (Gherkin Syntax) and wireframes as part of user stories.
  • Assist Product Owner in splitting large user stories (Features, Epics) into smaller user stories.
  • Manage Product Backlog, along with PO, in Jira. Also create, update, and manage project documentation in Confluence.
  • Analyze requirements using various modeling techniques such as business process modeling, a system context diagram, various UML diagrams (Use Case, Activity, and Statechart diagrams).
  • Create various technical artifacts such as business process diagrams/narratives, Data Dictionary, Business Rules Document, and prototypes (wireframes/mockups).
  • Lead business and requirements analysis activities. Participated in requirements analysis meetings and knowledge on processes and business practices to influence the prioritization of requirements.
  • Provide support for agile requirements planning ceremonies. Supervised the development of features, epics, and stories, to fully capture the business requirements and ensure they are adequately translated into technical/system requirements. Additionally, coordinated and facilitated in other agile ceremonies such as product backlog grooming, daily stand-up, sprint review, and retrospective meetings.
  • Facilitate meetings to address questions/issues raised by the technical team members and business users regarding software and business functions.
  • Plan and execute User Acceptance Testing (UAT) testing. Oversee UAT readiness (UAT environment, UAT data, scripts and feedback template).
  • Provide guidance to the technical team members on government policies and regulatory requirements.
  • Support the change management process including documentation and communication.
  • Assist in planning and executing the system readiness assessment. Work with AWS SMEs to ensure right-size cloud resources are provisioned in AWS.
  • Assist Project Manager in creating project estimates, work assignments, risk management and other aspects of assigned projects such as reports, presentations etc.
  • Create and maintain dashboards to track various metrics in a data visualization tool such as Tableau for real-time analysis and in order to take corrective action in case of any discrepancies.
  • Responsible for screening, selecting, on-boarding, and mentoring new hires. Created ‘On-boarding Tool Kit’ for new hires, which would help them transition into their new role in a seamless manner.

Business Analyst

Walmart Canada
08.2020 - 02.2022
  • As a Proxy Product Owner (PO), engaged with internal business unit leaders and staff, to understand their pain-points and bottlenecks in the current-state processes/applications.
  • Facilitated brainstorming sessions with a diverse group of business stakeholders for eliciting and analyzing list of creative and innovative solutions.
  • Led digital transformation initiative and developed key strategic-level artifacts such as Vision document, Strategy whitepaper, product roadmap, budget, and schedule.
  • Lead requirements elicitation sessions such as Product Backlog Grooming meetings, Joint Application Design (JAD) sessions, Requirements Workshops and Design Meetings with business units and other members of cross-functional team.
  • Conducted ‘Persona Analysis’ and user story writing workshops with the stakeholders.
  • Analyzed client’s ‘Current State’ business processes to identify bottlenecks, pain points and areas for improvement. Used tools such as Microsoft Visio, Lucidchart to create business process models.
  • Worked with business stakeholders to redesign/build ‘Future State’ business processes as part of business process improvement/re-engineering initiatives. Built BPMN 2.0-based workflows using workflow engine such as flowable.
  • Translated high level business requirements into functional, non-functional, business rules, interface and design (graphical user interface) requirements.
  • Identified features, epics and user stories from the ‘Future State’ business processes and write detailed acceptance test criteria using Gherkin Syntax, following Behavior Driven Development (BDD) approach.
  • Based on design thinking principles and human-machine interface (HMI) best practices, worked with the UI/UX team to create prototypes (low/high fidelity wireframes), using tools like MS Visio and Balsamiq.
  • Created and managed project artifacts such as vision document, business process narratives, user stories, data dictionary, business rules repository, interface control document, wireframes, and Impact Analysis Document.
  • Facilitated and managed pre-planning, product backlog grooming, planning, daily scrums, sprint reviews, sprint demo, sprint retrospective meetings and enterprise-wide release planning events such as Program Increment Planning meetings.
  • Worked with Release Train Engineer (RTE) to ensure smooth operation of agile release train.
  • Implemented Automation Test Drive Development (ATDD) approach and ensure team members follow the same across all the projects.
  • Oversaw user acceptance testing (UAT) activities to ensure business and system requirements are met.
  • Pro-actively managed sprints across multiple projects, using agile tools such as Jira, Confluence and other office productivity tools. Report weekly project status/progress, risks, constraints, dependencies to client/management.
  • Employed numerous continuous business process improvement initiatives for overall organizational efficiency.
  • Collaborated with Customer and project sponsor to define and track Key Performance Indicators (KPIs) and reported KPIs on a weekly basis to the stakeholders to identify gaps and any opportunities for corrective action.
  • Assisted HR department in resume screening, interviews, and overall selection process.
  • Worked with DevOps team to help define and establish CI/CD pipeline.

Business Analyst

Manulife Financial Corporation
08.2016 - 02.2020
  • Interpreted business needs and issues by gathering, analyzing, documenting and validating the Business area's user and technical (functional/non-functional) requirements.
  • Participated in the creation of PRD (Project Requirements Document) including defining Business, User and functional and non-functional requirements.
  • Facilitated in the creation of the Requirements Management Plan to define, organize and schedule requirements management and development activities.
  • Conducted requirements analysis and verification sessions. Responsible for tracking and management of open issues and assisted in planning for resolution.
  • Responsible for overall success of user acceptance testing, including results verification and release.
  • Implemented practices and procedures for end user test plans. Ensured all user acceptance tests are conducted and documented according to standards.
  • Identified and documented system deficiencies. Coordinated and participated in groups of end users who test, evaluate, and validate new functions and applications and identify issues in software or services.
  • Ensured continuing operational quality by documenting fixes and enhancements.
  • Led team of analysts to validate application’s responsive design on different platforms such as mobile, tablet and laptop/desktop.
  • Provided guidance and training to application end users and ongoing assistance to software developers and testers to resolve defects during the testing process.
  • Responsible to troubleshoot problems by doing root cause analysis, and work with appropriate group to correct problem.
  • Prioritized and managed new change requests.
  • Reviewed, analyzed, and created detailed documentation of business systems and user needs such as deliverables including requirements specifications, use cases, system test cases, training and documentation and user manuals.
  • Used project management techniques to establish roles and responsibilities, monitor project and request status and workload, and ensure deliverables of high quality, effectiveness, and timeliness.
  • Coordinated assigned projects from concept through implementation. Created, developed and maintained project schedules for key deliverables by developing project plan, status reports, monitoring milestone completion and coordinating project progress.
  • Worked with Project Manager to identify any potential project risks and tracked them in Risk Register artifact with risk description, probability, response, and owner.

Education

Bachelors of Engineering Degree - IT

University Of Mumbai

Skills

  • Business Analysis
  • Digital Transformation
  • Software Requirements
  • Agile Methodologies (Scrum, Kanban)
  • Business Process Management
  • Unified Modeling Language (UML)
  • Product Development
  • Business Process Model and Notation
  • Gap Analysis
  • Project Management
  • Prototypes (Wireframe/Mockups)
  • Microsoft Office (Word, Excel, PPT)
  • Mobile Application Development
  • Design Thinking, Human-Machine Interaction
  • Data Visualization concepts/tools
  • Roadmaps and Project Plans
  • Cloud Computing (AWS, Azure)
  • AI/ML
  • Microsoft Visio
  • Strategy, Stakeholder Management
  • Jira and Confluence
  • Behaviour-Driven Development (BDD)
  • Structured Query Language (SQL)
  • Balsamiq, Mockflow
  • Microsoft SharePoint
  • Epics, User Stories
  • Gherkin Syntax
  • Business Architecture
  • Trello
  • Quality Assurance
  • Personal Analysis
  • DevOps
  • Agile Metrics
  • Risk Management
  • Business Case Development, Feasibility Study
  • Coaching and Mentoring
  • Cross-Functional Team Environment

Certification

  • Certified Agile Business Analysis Professional, Skillcubator Training Institute
  • Professional Scrum Master (PSM-I)
  • Professional Scrum Product Owner (PSPO-I)
  • ITIL V3 Foundation, EXIN
  • ITIL Intermediate – Service Operation, EXIN

Timeline

Business Analyst (Digital Transformation Consultant)

Home Hardware Stores Ltd.
02.2022 - 04.2025

Business Analyst

Walmart Canada
08.2020 - 02.2022

Business Analyst

Manulife Financial Corporation
08.2016 - 02.2020

Bachelors of Engineering Degree - IT

University Of Mumbai

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Rahul HaridasanBusiness Analyst