Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahul Gupta

Mississauga,ON

Summary

Enterprise Account Manager offering expertise in the e-commerce industry while building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.

Overview

4
4
years of professional experience

Work History

Customer Success Manager

EShipper+
03.2022 - Current
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.

Account Manager

Sector Nine Distribution Ltd
12.2020 - 02.2022
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with the brand.
  • Developed and implemented strategies to increase client retention.
  • Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.

Education

Business

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
04.2020

Skills

  • Interdepartmental Collaboration
  • Report Analysis
  • Client Rapport-Building
  • Salesforce CRM Experience
  • Operational Efficiency
  • Customer Service and Assistance
  • Information Updates
  • Best Practices and Methodologies

Timeline

Customer Success Manager

EShipper+
03.2022 - Current

Account Manager

Sector Nine Distribution Ltd
12.2020 - 02.2022

Business

Sheridan College Institute of Technology And Advanced Learning
Rahul Gupta