Rahul Gupta
Mississauga,ON
Summary
Enterprise Account Manager offering expertise in the e-commerce industry while building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
EShipper+
03.2022 - Current
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
Account Manager
Sector Nine Distribution Ltd
12.2020 - 02.2022
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with the brand.
- Developed and implemented strategies to increase client retention.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
Education
Business
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2020
Skills
- Interdepartmental Collaboration
- Report Analysis
- Client Rapport-Building
- Salesforce CRM Experience
- Operational Efficiency
- Customer Service and Assistance
- Information Updates
- Best Practices and Methodologies
Timeline
Customer Success Manager
EShipper+
03.2022 - Current
Account Manager
Sector Nine Distribution Ltd
12.2020 - 02.2022
Business
Sheridan College Institute of Technology And Advanced Learning