Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Jaskirat Kaur

Edmonton,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

HDFC
Samrala, Punjab
09.2023 - 03.2025
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Educated customers about different types of banking services available at the branch.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed loan payments by verifying funds availability prior to disbursing funds.

Customer Service Associate

Teleperformance
01.2023 - 08.2023
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Increased team productivity with effective communication and coordination of tasks.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Implemented and developed customer service training processes.

Education

Bachelors in Commerce - Accounts

Punjab University
India
07-2022

Skills

  • Customer service
  • Financial transactions
  • Regulatory compliance
  • Time management
  • Product knowledge
  • Complaint resolution
  • Data entry
  • Customer education
  • Attention to detail
  • Problem solving

References

References available upon request.

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Customer Service Representative

HDFC
09.2023 - 03.2025

Customer Service Associate

Teleperformance
01.2023 - 08.2023

Bachelors in Commerce - Accounts

Punjab University

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Jaskirat Kaur