Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RAHUL GROVER

Brampton,ON

Summary

Experienced and dedicated driver seeking a position with Brampton Transit to utilize my exceptional driving skills, customer service abilities, and strong knowledge of navigating city streets and highways.

Overview

13
13
years of professional experience

Work History

Store Manager

Noble Furniture
03.2021 - Current
  • Understand the features, materials, and benefits of the furniture products offered in the store in order to provide accurate information and recommendations to customers.
  • Listen actively to customers to understand their needs, preferences, and concerns, and provide personalized assistance and solutions accordingly.
  • Communicate clearly and effectively with customers, whether in person, over the phone, or via email, to address inquiries, provide product information, and offer assistance.
  • Demonstrate patience and empathy when dealing with customers, especially if they have questions, concerns, or complaints, and strive to address their needs in a helpful and understanding manner.
  • Able to quickly and effectively resolve customer issues, such as delivery delays, damaged products, or returns, by finding appropriate solutions and ensuring customer satisfaction.
  • Paying attention to detail when assisting customers with product selection, measuring spaces, coordinating deliveries, and processing transactions to ensure accuracy and avoid errors.
  • Suggest complementary products, accessories, or services to customers based on their needs and preferences, in order to enhance their shopping experience and increase sales.
  • Collaborate with colleagues, including sales associates, delivery personnel, and customer service representatives, to provide a seamless and coordinated customer experience from browsing to post-purchase support.
  • Prioritize tasks effectively to address multiple customer inquiries and requests simultaneously, while maintaining a welcoming and organized store environment.
  • Maintain a positive and friendly demeanor when interacting with customers, even during busy or challenging situations, to create a welcoming and enjoyable shopping atmosphere.

TRUCK DRIVER

PRIDE GROUP LOGISTICS
10.2019 - Current
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Demonstrate safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspect trucks for malfunctions and report vehicles to management for corrective action.
  • Maintain daily, legible DOT log book and submit corresponding documents.
  • Clearly communicate with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Complete regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Maximize load safety by balancing, securing and weighing products.
  • Execute safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Drop and hook trailers and change configuration of equipment.
  • Verifiy contents of inventory loads against Bills of Lading.
  • Complete preventive maintenance and mechanical repairs on vehicles.

Long Haul Truck Driver

STARGATE LOGISTICS
06.2018 - 09.2019
  • Have excellent driving skills, including the ability to operate large vehicles safely in various road and weather conditions.
  • able to manage time effectively to ensure on-time deliveries & adhere to strict schedules.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.

Field Service Technician

BELL CANADA
04.2014 - 06.2018
  • Outstanding in-person customer service
  • Persuasive communicator with a positive outlook and attentive listening skills
  • Install, repair and maintain Bell’s most advanced Fiber and Copper Network
  • Able to work independently and offer assistance if required to fellow technicians
  • Promote Bell services and productsA
  • Troubleshoot telecommunications issues using training, tools and equipment provided
  • Adhere to Health & Safety Policies Critical Qualifications
  • Ability to distinguish colours
  • Work in all weather conditions
  • Able to lift up to 75 lbs and the ability to climb ladders at least 28 ft. high, which supports a max weight of 325lbs

Senior Customer Associate/Assistant Head Baker

Tim Hortons
06.2011 - 07.2016
  • Greeting customers with a warm and friendly demeanor as they enter the restaurant.
  • Taking customer orders accurately and efficiently, whether at the counter or through the drive-thru.
  • Processing payments and handling cash transactions, including providing correct change and processing credit card payments.
  • Assembling and serving food and drinks to customers in a timely manner, ensuring accuracy and presentation standards are met.
  • Maintaining a clean and organized work area, including wiping down counters, cleaning equipment, and restocking supplies.
  • Following food safety and hygiene protocols to ensure the safety and quality of all products.
  • Providing excellent customer service by addressing any questions or concerns, resolving customer issues in a courteous manner, and ensuring a positive dining experience.
  • Upselling and promoting menu items, specials, and promotions to increase sales and customer satisfaction.
  • Collaborating with team members to ensure smooth operations and efficient service.
  • Adhering to company policies and procedures, including uniform standards and attendance guidelines.

Education

High School Diploma -

SHERIDAN COLLEGE
Brampton, ON
03.2014

Skills

  • Safe Driving
  • Excellent Customer Service Skills
  • Navigation
  • Time Management
  • Communication
  • Problem Solving
  • Adaptability and Flexibility
  • Daily Vehicle Inspections
  • Mechanical Maintenance
  • Route Logs
  • Fuel Logs
  • Team Goals

References

Available upon Request

Timeline

Store Manager

Noble Furniture
03.2021 - Current

TRUCK DRIVER

PRIDE GROUP LOGISTICS
10.2019 - Current

Long Haul Truck Driver

STARGATE LOGISTICS
06.2018 - 09.2019

Field Service Technician

BELL CANADA
04.2014 - 06.2018

Senior Customer Associate/Assistant Head Baker

Tim Hortons
06.2011 - 07.2016

High School Diploma -

SHERIDAN COLLEGE

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RAHUL GROVER