Rahul Gill
Langley,BC
Summary
Accomplished operations professional with 8+ years in transportation, distribution, and account management. Led teams in optimizing workflows, implementing cost-effective strategies, and ensuring regulatory compliance. Expertise in strategic planning, process improvement, and vendor management, driving operational efficiency and cost reduction to foster business growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Head of Operations - British Columbia
Williams Pharmalogistics
Delta, British Columbia
07.2025 - Current
- Established, implemented, and maintained end-to-end temperature-controlled fleet and facility operations across British Columbia and Alberta, strategically planning and launching operations across the Lower Mainland, Fraser Valley, Vancouver Island, Okanagan Valley, Northern BC, and Interior BC while ensuring stringent compliance with provincial/federal regulations, quality standards, temperature requirements, and product-integrity protocols.
- Planned and executed complex linehaul, transportation, and logistics operations across BC and Alberta, developing cost-effective freight-transfer solutions across air, ground, and marine networks to ensure safe, timely, and compliant movement of temperature-sensitive freight, including service to northern and rural markets.
- Developed, implemented, and governed comprehensive operational KPIs and performance-management frameworks, including OAR, ODR, transportation costs, warehouse-space utilization, team productivity, service performance, and client satisfaction metrics; analyzed results to identify performance gaps, drive continuous improvement, and support organizational objectives.
- Established and managed strategic carrier, vendor, and supplier partnerships across British Columbia and Alberta, negotiating contracts, rates, and service agreements to secure reliable, scalable, and cost-effective transportation solutions while strengthening network capacity and service delivery.
- Directed operational planning across staffing, capacity, budgets, inventory, transportation routes, warehouse utilization, and shipping schedules, leveraging ERP and warehouse management systems to optimize resource allocation, improve operational efficiency, reduce costs, and enhance overall service performance.
- Led cross-functional and cross-departmental initiatives across warehouse, dispatch, transportation, and customer service, providing mentorship, training, and operational guidance on safety, quality, SOP compliance, and performance standards; prepared and presented detailed temperature and operational reports to clients, supported monthly financial reporting, maintained audit-ready logistics records, and analyzed market and competitor trends to inform strategic business decisions.
Account Manager
Fastenal
Langley, British Columbia
07.2022 - 06.2025
- Developed and executed account strategies to increase revenue, profitability, customer retention, and market share through targeted product recommendations and business development initiatives.
- Managed a portfolio of industrial supply accounts, serving as the primary point of contact for purchasing teams and site contacts while building strong, long-term client relationships.
- Conducted regular business reviews and analyzed account and sales data to identify growth opportunities and align products and services with customer needs.
- Resolved customer concerns and complaints promptly and effectively, collaborating with branch and sales teams to ensure service quality, timely fulfillment, and high customer satisfaction.
- Prepared quotes, proposals, orders, and product recommendations while coordinating inventory replenishment and vendor-managed inventory programs to meet delivery and fulfillment requirements.
- Trained and onboarded new Account Managers while maintaining accurate CRM records and reporting account performance and market opportunities to senior management.
Operations Manager
Day & Ross
Langley, BC
04.2018 - 07.2022
- Led daily transportation and freight operations, coordinating driver schedules, dispatch coverage, terminal activities, route planning, and shipment handling to maximize productivity and service reliability.
- Implemented operational strategies, procedures, and employee engagement initiatives to support business objectives and improve service quality.
- Supervised and developed employees through recruitment, onboarding, training, coaching, performance management, and shift planning to maintain operational and quality standards.
- Ensured compliance with transportation regulations, safety requirements, company policies, and standard operating procedures across day-to-day operations.
- Collaborated with warehouse, fleet, dispatch, and linehaul teams to streamline workflows, improve communication, and ensure efficient movement of freight.
- Identified operational deficiencies and conducted root-cause analysis to resolve service issues, mitigate business risks, and enhance customer satisfaction.
Team Lead
Damco Distributions Inc
Delta, British Columbia
02.2017 - 03.2018
- Supervised, trained, and coached warehouse associates, delegating tasks based on skill sets, conducting performance reviews, and providing ongoing feedback to improve productivity and employee development.
- Coordinated scheduling, workload distribution, shift changes, and operational priorities among supervisors and staff, ensuring equitable task allocation and fostering a collaborative team environment.
- Led daily warehouse shift operations, coordinating receiving, inventory, picking, packing, shipping, and order fulfillment activities to ensure efficient and timely completion of workloads.
- Ensured compliance with workplace safety policies and operational procedures by training employees on equipment, safe work practices, and company standards while identifying and addressing potential risks.
- Implemented process improvements that streamlined interdepartmental workflows and maintained consistent operational standards across shifts.
- Ensured inventory accuracy through regular counts, review of system records, investigation of discrepancies, and completion of required documentation.
Skills
- Logistics and supply chain management
- Transportation and warehouse management
- ERP systems expertise
- Operations and business management
- Budget oversight
- Vendor and contract negotiation
- Process optimization
- Regulatory compliance
- Team leadership
- Strategic decision-making
- KPI development
- Contract negotiation
- Supply chain management
- KPIs development and management
Projects
- Led strategic projects with carrier and logistics partners to establish new transportation lanes across Northern BC, expanding network coverage and leveraging strategic partnerships to improve service reach.
- Led the planning and implementation of Vancouver Island operations, expanding the end-to-end temperature-controlled network while maintaining strict temperature integrity, quality, and regulatory compliance.
- Led fleet expansion projects by introducing additional units and transportation capacity, strengthening network coverage and supporting the company’s continued operational growth.
Certification
- TDG
- Forklift Certified
- WHMIS
- First Aid
- NSC
Timeline
Head of Operations - British Columbia
Williams Pharmalogistics
07.2025 - Current
Account Manager
Fastenal
07.2022 - 06.2025
Operations Manager
Day & Ross
04.2018 - 07.2022
Team Lead
Damco Distributions Inc
02.2017 - 03.2018