Rahul Gajera
Guelph,ON
Summary
Dynamic service manager with a proven track record at Diesel World Private Ltd, excelling in customer service and team management. Leveraged strategic issue analysis to enhance service delivery, achieving high customer satisfaction. Proficient in POS systems and committed to compliance with safety standards, fostering a collaborative work environment.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
Work History
Shift Leader
McDonald's( Antolin Enterprise Ltd)
Guelph, ON
12.2024 - Current
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Mentored team members to enhance job performance and foster a collaborative work environment.
- Streamlined workflow processes, improving efficiency and reducing operational bottlenecks.
- Coordinated shift schedules, ensuring adequate staffing levels for optimal productivity.
- Implemented inventory management practices, minimizing waste and optimizing stock levels.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and service quality.
Crew Member
McDonald's (Antolin Enterprise Ltd)
Guelph, ON
10.2022 - 11.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment and maintained cleanliness to adhere to safety standards.
- Collaborated with team members to efficiently prepare and serve food items during peak hours.
- Assisted in training new crew members on operational procedures and best practices.
Assembly Line Worker
Guelph Manufacturing Inc
Guelph, ON
11.2022 - 08.2023
- Operated assembly line equipment to meet daily production targets efficiently.
- Coordinated workflow among team members to optimize assembly line performance.
- Maintained accurate records of production output and inventory levels.
- Implemented process improvements that enhanced productivity and reduced waste.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Service Manager
Diesel World Private Ltd
Surat, Gujarat, India
10.2021 - 08.2022
- Supervised daily operations to enhance service delivery and customer satisfaction.
- Implemented training programs for staff to improve product knowledge and service techniques.
- Developed and maintained operational procedures to ensure compliance with company standards.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Service Advisor
Landmark Honda
Surat, Gujarat, India
01.2021 - 09.2021
- Adapted quickly to dynamic work environment, managing multiple tasks efficiently.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Service Advisor
Nanavati Renault
Surat, Gujarat, India.
07.2017 - 12.2020
- Assisted customers with inquiries and service requests, enhancing overall customer satisfaction.
- Learned and utilized dealership software for tracking service appointments and records.
- Supported technicians by preparing service orders and maintaining accurate documentation.
- Communicated effectively with customers to explain service recommendations and procedures.
- Observed and followed safety protocols while assisting in the workshop environment.
- Gained knowledge of automotive terminology to better assist customers and staff interactions.
- Developed strong relationships with customers through attentive listening and problem-solving skills.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Education
PGD - Quality Assurance - Manufacturing & Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2024
PGD - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Guelph, ON04-2023
Bachelor - Automobile Engineering
Kjit Institue of Engineering & Technology
Savli, Vadodara05-2017
Skills
- Constructive mindset
- Cash flow oversight
- Strategic issue analysis
- Customer service expertise
- Proficient in verbal and written communication
- Team engagement
- Effective solution development
- Team management
- Proficient in POS system usage
- Compliance with safety standards
- Detailed inventory management
- Customer engagement in sales
Languages
Hindi
Native or Bilingual
English
Full Professional
Gujarati
Native or Bilingual
German
Limited Working
Timeline
Shift Leader
McDonald's( Antolin Enterprise Ltd)
12.2024 - Current
Assembly Line Worker
Guelph Manufacturing Inc
11.2022 - 08.2023
Crew Member
McDonald's (Antolin Enterprise Ltd)
10.2022 - 11.2024
Service Manager
Diesel World Private Ltd
10.2021 - 08.2022
Service Advisor
Landmark Honda
01.2021 - 09.2021
Service Advisor
Nanavati Renault
07.2017 - 12.2020
PGD - Quality Assurance - Manufacturing & Management
Conestoga College Institute of Technology And Advanced Learning
PGD - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Bachelor - Automobile Engineering
Kjit Institue of Engineering & Technology