Adaptable and detail-focused individual with a strong background in customer service and operations. Expertise in managing communications and training teams, ready to drive efficiency and contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Dispatcher
Grey Cab
Prince Albert, SK
07.2024 - Current
Coordinated dispatch operations to ensure timely and efficient service delivery.
Managed communication between drivers and clients to optimize route planning.
Implemented scheduling software to enhance operational efficiency and reduce wait times.
Trained new dispatch personnel on procedures and system usage to maintain service quality.
Retail Supervisor
Circle K
Prince Albert, SK
02.2022 - 07.2024
Supervised daily operations, ensuring efficient workflow and high customer satisfaction.
Trained and mentored new staff on company policies and customer service techniques.
Implemented inventory management procedures to optimize stock levels and reduce waste.
Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Product Specialist
Best Buy
Prince Albert, SK
12.2022 - 05.2023
Analyzed customer needs to recommend optimal product solutions and enhance user experience.
Collaborated with cross-functional teams to launch promotional campaigns, increasing product visibility.
Provided in-depth product knowledge training for sales staff, improving overall team performance.
Conducted market research to identify trends and inform inventory decisions, ensuring alignment with customer preferences.
Security Guard
PASS
Prince Albert, SK
05.2022 - 11.2022
Monitored premises to ensure safety and security of personnel and property.
Conducted regular patrols to identify and mitigate potential security risks.
Responded promptly to incidents, providing assistance and reporting details accurately.
Collaborated with law enforcement during emergencies to enhance response effectiveness.
Produce Manager
Countdown Supermarket
Newzealand
03.2018 - 02.2020
Managed inventory levels to ensure product availability and reduce waste.
Trained team members on proper handling and storage of fresh produce.
Conducted quality inspections to maintain high standards of freshness and appearance.
Collaborated with suppliers to source seasonal products and optimize selection.
Education
Post-Graduate Certificate - Business
Saskatchewan Polytechnic
Prince Albert, SK
05-2022
BBA - Commerce
G.N.DU
INDIA
04-2011
Entrepreneurship - Business
Royal Business College
Newzealand
03-2016
Skills
Customer service
Data entry
Decision-making
Active listening
Attention to detail
Time management
Stress tolerance
Accomplishments
Collaborated with team of [Number] in the development of [Project name].