Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Recognitions
Timeline
Generic

RAHUL DESAI

Calgary,AB

Summary

Technical Lead with 10+ years of experience on ECM Technologies like OpenText xECM, SAP Content Server, SAP Data Archiving, Microsoft SharePoint. Worked in Telecom and Oil & Gas domain in the Analysis, Design, Development, Implementation and Support of Services on OpenText ECM and SAP Content Server Systems, Quality Assurance process and has a strong understanding of Business Application systems and provided recommendations on process improvements. Knowledge in Service Oriented Architecture (SOA) design. Have conducted Project Presentations and chaired meetings with clients and the various project teams involved.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technical Lead - ECM Applications

IBM Canada Ltd
06.2019 - Current
  • Responsible for design, implement and maintenance of end-to-end low level enterprise ECM solutions for Suncor IT Operations.
  • Organized and detail-oriented with a strong work ethic.
  • Designing models for operational processes like user administration, business process workflows, maintenance procedures.
  • Currently working as Lead for of Livelink Decommission and migration to SharePoint Online and Livelink Archival under Project LEAP.
  • Currently working as Lead for SAP Content Server and migration from to Total Energies to Suncor Environments under Project TEEPCA.
  • Coordinated with different application teams in successful job migration.
  • Lead Monthly Governance reporting with Suncor counterpart covering Team achievements, highlights, lowlights, ticket trending, risks, concerns and SWOT analysis for ECM Platform and Functional teams.
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Authored clear, concise and complete communications for change, incident and problem management.
  • Reduced number of open tickets for the OpenText ECM by 60% by analyzing, categorizing & prioritizing all open issues recorded.
  • Design and develop the preventative maintenance and scaling strategies for Suncor.
    Capacity planning and forecast for ECM applications at Suncor.
  • Proactive problem management and root cause analysis of application's critical and recurring issues.
    Responsible for team capacity forecast, vacation planning and skill building.
  • Well trained and expertise with IT Service Management (ITSM) and worked Service Now tool.
  • Working directly with end customer on their requirement, enhancement and resolved multiple high priority issues.
  • Production Support and Release Management
  • Preparing End User Documents, Providing End User training for various modules of OpenText.Preparing End User Documents, Providing End User training for various modules of OpenText.

OpenText ECM Consultant

IBM India Pvt. Ltd
11.2017 - 06.2019
  • Providing tier 3 support for OpenText ECM Applications.
  • Experience in upgrading Content Server from 10.5 to 22.4,improving performace of OpenText ECM Applications.
  • Experience in SAP Data Archiving Implementations.
  • Experience in SAP Content Server MIgrations.
  • SME for Archive Center support and implementation, OTDS, Search and Indexing, Scaling the landscape, NUIX Upgrade, xECM.
  • Successful execution of Content Server upgrade to 22.4, yearly commutative patch deployments and refresh activities.
  • Drive continuous improvement for team deliverables by various means like Innovation, Automation, Skill building.
  • SME for application Scaling, Refresh and Upgrade activities for Content Server and integrated business applications at Suncor, Search, and Index, NUIX application.
  • Successful execution of Content Server upgrade to 10.5.1 SP1, yearly commutative patch deployments and refresh activities.
  • Incident Management Lead for tracking and bring quick closure of Incidents.
  • SPOC for ECM applications.
  • Perform code review and providing technical solution to complex technical issues faced by team.
    Client and stakeholders connect for any business-related works.

OpenText Consultant

Rahul Desai
06.2015 - 11.2017
  • OpenText xECM 10.5, Installing and upgrading patches/Modules
  • Solving incidents and Service Requests related to xECM
  • Production Support and Release Management
  • Preparing Technical, Business process and plans documentation
  • Installing and configuring OpenText Enterprise Scan
  • Working with Physical Objects
  • Configuring Object Importer & Enhanced Object Importer
  • Linux Implementation:
  • Installed OpenText Content Server & Archive Server on Linux RHEL 6
  • Configured Archive Server on High Availability (using Veritas Cluster)
  • Configured Content Server Primary Admin Severs
  • Involved in Sizing and Scaling of the new environment
  • Implemented Content Move to move files from EFS to Archive Server
  • Implemented Active-Active OTDS servers
  • Performed OpenText Migration from Windows to Linux.

Senior Software Engineer

Capgemini India
04.2012 - 06.2015
  • Supported OpenText eDOCS application
  • Successfully migrated OpenText eDOCS to Content Server 10
  • Providing 3 tier support for ECM Application which includes User Management, Daily monitoring activities, Capacity forecasts
  • Designed Live reports and Web reports for business
  • Preparing Technical Documentation
  • Independently performed the Migrate and Support activity
  • Attending Daily Stand ups and weekly call discussing Project issues and progress
  • SPOC for all OpenText related issues
  • Installing and upgrading patches/Modules
  • Configuration activity of ECM with SAP side
  • Independently lead the team and the OpenText Portfolio.

Education

Bachelor of Science - Information Technology

University of Mumbai
Mumbai, IN
06.2011

Skills

OpenText xECM 971/1051/16x/20x/21x,

OpenText Archive Server,

OpenText Archive Server 105/212/214/224,

Azure Cloud Practitioner

Records Management 1051/20x,

SAP Content Server 64/65/75x,

SAP Data Archiving,

Project Lead,

Technical Lead,

Application Support Lead

Accomplishments

  • Achieved ADLP Document Migration through effectively helping ADLP team to run daily operations.
  • Collaborated with team of 5 in the development of Project Roseanne and Project LEAP.
  • Designed and Implemented the Recovery Plans for ECM application during Suncor's Cyber Incident.
  • Achieved successful migration from SAP ECC to SAP S/4 HANA under Project Northern Lights.
  • Achieved Success migration from OpenText ECM to Bently's ALIM tool under Project Northern Lights.

Languages

English
Full Professional

Certification

  • Azure Data Fundamentals [DP-900]
  • Azure Cloud Fundamentals [AZ-900]
  • Python Fundamentals.
  • AWS Cloud Practitioner.
  • IBM Agile Practitioner
  • IBM Enterprise Design Thinking Practitioner.

Recognitions

  • Eminence & Excellence Award in 2018 by IBM for exceptional performance.
  • IBM Manager’s Choice Award 2018 for commitment and personal interest to achieve more.
  • IBM Manager’s Choice Award 2019 for commitment and personal interest to achieve more.
  • Eminence & Excellence Award in 2021 by IBM for exceptional performance.

Timeline

Technical Lead - ECM Applications

IBM Canada Ltd
06.2019 - Current

OpenText ECM Consultant

IBM India Pvt. Ltd
11.2017 - 06.2019

OpenText Consultant

Rahul Desai
06.2015 - 11.2017

Senior Software Engineer

Capgemini India
04.2012 - 06.2015

Bachelor of Science - Information Technology

University of Mumbai

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