Rahul Dalal
Brampton,ON
Summary
Dynamic, results-driven sales manager with over 10 years of proven success in delivering exceptional customer service, driving sales, developing business, and achieving operational excellence. Recognized as an award-winning leader in the retail/sales wireless industry, specifically with all major cellular carriers. Experienced in representing a diverse range of sales products, with a strong emphasis on financial management and loss prevention. Consistently surpasses territorial targets in a fast-paced environment. Skilled in leading projects from start to finish, leveraging an entrepreneurial mindset. Willing to travel to different sales territories to drive growth and achieve organizational objectives.
Overview
13
13
years of professional experience
Work History
Account Manager - B2B Business Development
Telus Mobility
01.2022 - Current
- Oversaw project timelines and deliverables for successful client onboarding.
- Identified new market opportunities by conducting comprehensive industry analysis.
- Executed successful sales campaigns by leveraging market insights and customer data.
- Coordinated complex projects across multiple departments to ensure seamless execution.
- Secured new business opportunities through networking and relationship-building activities.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals by managing approximately 60 incoming calls, emails and faxes per day from customers.'
- Achieved significant cost savings through effective vendor negotiation tactics while maintaining strong working relationships with suppliers.
- Conducted market research to identify potential clients and developed targeted sales strategies.
- Negotiated favorable contract terms with suppliers, leading to reduced costs without compromising quality or delivery timescales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Sales Manager – WOW Mobile West Edmonton Mall
Match Marketing GROUP
05.2014 - Current
- Propelled the store from 29 ranking company wide to 3rdt in May 2019
- Experience in mall and Flagship stores
- Led 16 different stores within Alberta with staff varying from 5 to 20 and the budgets varying from 500k to 3 million in absence of Regional Sales Manager into my territory
- Successfully trained 4 Assistant Store Managers for district and created bench strength
- Assisted my District Manager for strategic Inventory order and merchandising the store accurately
- Advise sales team on ways to upsell products and services through Weekly Game Plan strategies, case studies and role-plays on the floor through consistent training and coaching
- Led all KPI like Sales, Activations per customer, UPT, Conversion, Loyalty Conversion, E-commerce and Order Fulfillment that maximized sales growth with Partner retail
- Successfully trained MIT’s for the District and company’s new stores and participated in National Planning for management for Inventory and adapt with new technology
- Successfully planned, coached and analyzed targets with numbers crunching methods, in activation per customer KPI and the district stands in top 1 out of 7 in under 1 year for this banner
- Trained Multiple stores within district by sharing knowledge and with strategic planning, preparing reports, store promotional calendar, training checklist and coaching staff
- Experience with E-learning
- Forecasted sales in relation to actual vs plan by 22.5% of last year by maintaining 34% conversion with right marketing, promotions, plans and training the team to inspire the customers by product knowledge to fall in love with the product, Leading by example
Sales Manager
Cell Zone
04.2013 - 05.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction with in 3 Business Days
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
Customer Service Representative
MAC’s CONVENIENCE STORE
03.2012 - 04.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained more than 16 new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
Education
Diploma - Health Wellness and Fitness
Mohawk College
Hamilton, ON01.2014
Bachelor of Science -
Rajiv Gandhi University
Karnataka, India01.2011
Skills
- Account Management
- Formulation of Offers
- Time Management
- Presentation Skills
- Leadership
- Interpersonal Skills
- Negotiation
- Multi-Project Management
- Sales Force
- Data-driven decision making
- Performance Assessment
- Employee Development
- Relationship Building
- Stakeholder Management
- Priority Execution
- Pipeline management
- CRM proficiency
Accomplishments
- Achieved 152% by completing overall Targets in wireless and Wireline with accuracy and efficiency.
- Resolved product issue through consumer testing in Pilot Program launch of Business Internet in initial Phase.
- Collaborated with team of Data analytics in the development of Gong Software.
- Supervised team of 12 staff members.
Certificatesandawards
- Certificate for Q2 and Q3 highest Volume of TELUS activations for Alberta, 2019
- Gold star and President club member for Wow Mobile Boutique, 2016, 2017, 2018
- Recognition for development for 4 Managers from associate Level under my leadership, 2019
- Special Recognition for being Loyal to company for more than 8 years, 2021
- Belt Championship award for consecutive 4 Months in a row for Business Sales, 2021
- Special Award for being Brand Ambassador for the Organization, 2022
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Gujarati
Full Professional
Peak Performer 2023 and 2024
Achieved 165% in Wireline and 140% in Wireless for 2023
Achieved 152% in Wireline and 172% in Wireless for 2024
Timeline
Account Manager - B2B Business Development
Telus Mobility
01.2022 - Current
Sales Manager – WOW Mobile West Edmonton Mall
Match Marketing GROUP
05.2014 - Current
Sales Manager
Cell Zone
04.2013 - 05.2014
Customer Service Representative
MAC’s CONVENIENCE STORE
03.2012 - 04.2013
Diploma - Health Wellness and Fitness
Mohawk College
Bachelor of Science -
Rajiv Gandhi University
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