Rahul Chauhan
Toronto,ON
Summary
Dynamic senior leader with extensive experience at Amdocs, driving over $500 million in revenue through strategic cloud and digital transformation initiatives. Proven expertise in P&L management and stakeholder engagement, achieving double-digit growth in cloud revenues while enhancing customer satisfaction. Adept at leading global teams and fostering partnerships to expand market reach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Vice President - Global Head Serviced PreSales
Amdocs Canadian Managed Services
Mississauga, Canada
01.2024 - Current
- Oversaw global services business presales and solutions in the realm of Cloud, Digital, Data, and Quality Engineering.
- Drive business development activities to generate revenue of over $500 million across services.
- Drive the go-to-market strategy with offerings, competency evolution, IP, and partner alliances.
- Managed a global group of sales leaders and senior solution architects working with accounts to drive business development efforts via consulting-led engagements.
- Matrix management of teams across various services, including competencies, marketing, legal, procurement, and other units.
- Grew the services business by 10% year over year, including key wins at major customers like AT&T, Bell, Rogers, Telus, T-Mobile, Charter, Vodafone, PLDT, Telefónica, and others.
- Grew Cloud revenues by double-digit year-over-year in partnership with strategic cloud providers (AWS, Google, and Microsoft).
- Developed and implemented strategies for expanding the organization's market reach.
VP, Client Business Executive
Amdocs Canadian Managed Services
Mississauga, Canada
02.2019 - 01.2024
- Strategic senior leadership role managing C-level executives’ relations at Bell, Canada, with full accountability for sales, operations, delivery, and customer satisfaction across the entire Amdocs portfolio of products and services.
- Direct ownership of managing the account portfolio and financials (Booking, Revenue, EBIT, and Collection) of a portfolio worth over $100M USD.
- Managing a team of architects, business operations, delivery, and sales teams to drive growth in the account.
- Increase professional services revenue by 12% year-over-year since taking over the leadership, and improve Customer Satisfaction/VoC results to one of the highest in the company.
- Focus on growing a new revenue stream comprising products and services in Digital (Web/Mobile Dev), Cloud, Media (OTT platform, content processing), Microservices, and Cloud-managed services.
- Focus on cloud acceleration to find new growth engines, including cloud consulting, migration, and FinOps.
- Lead Digital CoE initiatives, such as implementing Digital Testing CoE, Retail Modernization, Automation, and Cyber Penetration teams.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
Director - Prime System Integrator
Amdocs
Malaysia
10.2015 - 01.2019
- Overall accountability and responsibility of the Prime SI program portfolio, worth $20M annually, which included overall governance, change management, design authority, architecture, third parties, PMO, business support readiness, and testing.
- Part of the leadership team that closed multi-year cloud managed services, including moving Amdocs CES 9x (BSS) to AWS Cloud for Astro, Malaysia.
- Managing C-level and senior management-level customer relations, defining account plans, setting priorities, ensuring optimization, and resolving conflicts to enhance effectiveness toward business results or strategic intent.
- Directly managed the Prime SI program, which included overall IT governance, including SDLC transformation to full DevOps, a cloud operating model, and setting up a Testing Centre of Excellence.
- Deliver strategic solutions and innovations, including OTT billing, digital identity, mobile financial services, E-Wallet, field service digitalization, Uberization, and digital self-service revamp (web/mobile)
Development Manager
Amdocs Canadian Managed Services
Mississauga, Canada
04.2011 - 10.2015
- Managed team of group leads, senior developers to support Amdocs Billing systems (Ensemble and Enabler) supporting Rogers Communication
- Responsible to deliver ongoing customer change request and production support fixes
- Manage Customer relationship and daily interactions with directors, sr
- Managers to address their needs with Amdocs portfolio products and systems
- End to End responsibility of Amdocs products and solutions delivery including program management, business requirement gathering, solution, execution and deployment
Development Group Leader
Amdocs Canadian Managed Services
Mississauga, Canada
11.2008 - 03.2011
- Managed team of subject matter experts, senior developers to support Amdocs Billing systems (Ensemble) supporting Rogers Communication
- Responsible to deliver ongoing customer change request and production support fixes
- Technical delivery for change request to applications including Account Receivable, Collections, Journaling, Billing, Customer Service Management
- End to End responsibility of Amdocs products and solutions delivery including program management, business requirement gathering, solution, execution and deployment
- Led Amdocs Ensemble Uplift program of BSS platform upgrade and including leading “Enterprise Data Purge” program on behalf of Rogers Communication
Senior Subject Matter Expert
Amdocs
Ireland
10.2006 - 09.2008
- Responsible for technical solution delivery for Business-Critical Amdocs applications Account Receivables & Collections
- Provide ongoing technical solution consulting for customer requirements related to billing applications
- Support ongoing production stability and solve production bugs and fixes
- Served as primary point of contact between client services and business partners for complex demands on conflicts and guarantee that Service Level Agreements (SLAs) as delivered 98% of the time
Sr. Subject Matter Expert
Amdocs
India
04.2005 - 10.2006
- Responsible for technical solution delivery for Business-Critical Amdocs applications Account Receivables & Collections for multiple customers O2, Netcom, Telia, Sonofon
- Code and develop business required changes for applications AR and Collections
- Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate
- Also managed and handled changes while project within all project phases
- Support Amdocs cross-ensemble solution and practices
Programmer Analyst
Infosys Technologies
India
07.2003 - 04.2006
- Worked for Bank of America client as consultant in Banking domain managing Large Currency reporting Mainframe Application (Anti Money Laundering/ US Patriotic Act)
- Managed a team of developers to ensure projects are delivered end to end on time with excellent quality
- Produced technical, business and economic feasibility document and ideas by involving different technical and non-technical group
- Worked as part of CMMI implementation team
Education
Cloud Strategy Certified Leader - Cloud Computing
York University
Toronto, ON03-2023
Bachelor of Technology (B. Tech.) - Electronics and Telecommunication Engineering
India01.2003
Skills
- P&L Management
- Consulting-led engagements
- Cloud/Digital Transformation Consulting
- Go-to-market strategy
- Financial management
- Account Management, Business Development
- Customer relationship management
- Project management
- Operational excellence
- Team leadership
- Solution architecture
- Strategic planning
- Stakeholder engagement
- Product management
- Global operations
- Organizational development
- Partnership development
- Industry best practices
Certification
- Cloud Strategy Certification, 03/22
- TOGAF 9.1 Certification, 11/17
- PMP Certification, 06/10
Languages
Hindi
Native language
English
Proficient (C2)
C2
Timeline
Sr. Vice President - Global Head Serviced PreSales
Amdocs Canadian Managed Services
01.2024 - Current
VP, Client Business Executive
Amdocs Canadian Managed Services
02.2019 - 01.2024
Director - Prime System Integrator
Amdocs
10.2015 - 01.2019
Development Manager
Amdocs Canadian Managed Services
04.2011 - 10.2015
Development Group Leader
Amdocs Canadian Managed Services
11.2008 - 03.2011
Senior Subject Matter Expert
Amdocs
10.2006 - 09.2008
Sr. Subject Matter Expert
Amdocs
04.2005 - 10.2006
Programmer Analyst
Infosys Technologies
07.2003 - 04.2006
Cloud Strategy Certified Leader - Cloud Computing
York University
Bachelor of Technology (B. Tech.) - Electronics and Telecommunication Engineering
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