Rahul Budhwar
Apt-4 149 Hawthorne Street, Antigonish,NS
Summary
Dynamic leader with a proven track record at KFC Antigonish, excelling in operations management and team leadership. Mastered inventory control, significantly enhancing efficiency and customer satisfaction. Known for fostering strong relationships and implementing cost-control measures, I've driven substantial business growth through strategic planning and quality assurance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
FMI Atlantic
2024.05 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Set clear expectations and created positive working environment for employees.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
Assistant Restaurant General Manager
FMI Atlantic
2023.05 - 2024.05
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
- Increased sales with targeted marketing promotions and event planning for special occasions.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
- Completed inventory purchases and oversaw shipment processing.
- Enhanced team performance by providing regular coaching and feedback to employees.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Designed and implemented strategies to reduce costs and waste.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Shift Manager
FMI Atlantic
2022.11 - 2023.05
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Assisted in budget preparation by closely monitoring expenses and identifying areas where cost-saving measures could be implemented without compromising quality or service levels.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Food and Beverage Attendant
Tim Hortons
2022.04 - 2022.11
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Education
PBD in Supply Chain Management - Supply Chain Management
Cape Breton University
Sydney, NS04.2023
MBA - Marketing And Finance Management
Maharshi Dayanand University
Rohtak, India05.2017
Bachelor of Technology - Mechanical Engineering
P.D.M College of Engineering
Bahadurgarh, India05.2014
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- POS system knowledge
- Labor Management
- Customer Engagement
- Guest Relations
- Health Code Compliance
- Order Management
- Purchasing
- Business Management
- Inventory control and record keeping
- Passion for customer satisfaction
- Supply Chain Management
- Team Leadership
- Quality Assurance
- Relationship Building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
SafeCheck Advanced Food Safety Certification Program.
Basic Workplace First Aid- CPR
Timeline
Restaurant General Manager
FMI Atlantic
2024.05 - Current
Assistant Restaurant General Manager
FMI Atlantic
2023.05 - 2024.05
Shift Manager
FMI Atlantic
2022.11 - 2023.05
Food and Beverage Attendant
Tim Hortons
2022.04 - 2022.11
PBD in Supply Chain Management - Supply Chain Management
Cape Breton University
MBA - Marketing And Finance Management
Maharshi Dayanand University
Bachelor of Technology - Mechanical Engineering
P.D.M College of Engineering
SafeCheck Advanced Food Safety Certification Program.
Basic Workplace First Aid- CPR
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