Rahul Bhatia
Toronto,ON
Summary
Expertise in managing multiple priorities with a positive attitude. Willingness to perform an additional responsibilities to achieve the team goals and maintain the position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My aim is to be a friendly candidate for offering excellent customer service and fulfilling the satisfaction towards guest's requirements.
Overview
7
7
years of professional experience
Work History
Server, Server Assistant
Mamattuk Restaurant
Happy Valley-Goose Bay, NL
04.2024 - Current
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs for special occasions and events.
Butler
Windsor Arms Hotel
Toronto, ON
07.2022 - 11.2023
- Elevated guest satisfaction by providing personalized and attentive services as per their requirements.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Ensured meticulous attention to room details, achieving superior cleanliness and comfort.
- Boosted room readiness efficiency, directly contributing to positive guest experiences.
- Acted as a liaison between guests and hotel services, ensuring all needs were promptly met.
- Performed the additional requests, room services orders as assigned for the guests when necessary.
Bartender/Server
The Labrador Inn
Happy Valley-Goose Bay, NL
12.2019 - 04.2022
- Welcomed and seated guests, delivering personalized service to enhance their dining experience.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Spearheaded the implementation of stringent hygiene and safety protocols to ensure seamless bar operations.
- Recorded precise food and drink orders, accommodating specific preferences and dietary needs.
- Managed payment processing with precision, handling cash and credit transactions accurately.
Banquet Porter
Hotel X Toronto By Library Hotel Collection
Toronto, ON
08.2018 - 12.2019
- Efficiently set up meeting areas according to guest specifications, ensuring customer satisfaction.
- Maintained clear and consistent communication with supervisors and managers for seamless operations.
- Proactively performed additional duties as assigned, showcasing adaptability and teamwork.
- Ensured timely breakdown and clean-up post events, contributing to readiness for subsequent functions.
- Achieved 100% guest satisfaction by meticulous attention to meeting setup details.
- Provided exceptional team support, ensuring smooth event execution and client satisfaction.
Front Desk Agent Trainee
The Bond Place Hotel
Toronto, ON
09.2018 - 08.2019
- Warmly welcoming guests with professionalism and courtesy upon arrival and departure.
- Assisting guests proficiently through the check-in and check-out processes, including handling transactions and issuing room keys.
- Managing incoming calls with efficiency, addressing inquiries promptly, and routing calls to the appropriate department or personnel.
- Offering informative guidance to guests regarding hotel facilities, services, and nearby attractions.
- Resolving guest requests, concerns, and complaints promptly and tactfully to uphold guest satisfaction standards.
- Upholding the cleanliness and organization of the front desk area, including the lobby and reception space.
- Contributing to administrative duties such as filing, data entry, and document management as required.
- Collaborating seamlessly with fellow hotel staff to ensure effective communication and optimal guest service delivery.
- Comprehensively understanding and adhering to established hotel policies, procedures, and safety protocols.
- Actively engaging in structured training initiatives to enhance proficiency in customer service, communication, and hospitality practices.
Sales and Marketing Internship
Delta Hotel By Marriott Toronto East
Toronto, ON
09.2017 - 12.2017
- Assisted in the planning and execution of promotional events, resulting in increased brand awareness.
- Collaborated with the sales team, contributing to a significant increase in revenue.
Education
Diploma - Hotel Operations Management
Centennial College
Toronto, ON06.2018
Skills
- Cash Handling
- Financial Management
- Attention to Detail
- Customer Service
- Guest Relations
- Complaint Handling
- Reservation Management
- Hotel industry knowledge
- Credit and cash payments
- Automated telephone systems
- Front Office Support
- Time Management
- Registration
- Conflict Management
- Guest Services
Timeline
Server, Server Assistant
Mamattuk Restaurant
04.2024 - Current
Butler
Windsor Arms Hotel
07.2022 - 11.2023
Bartender/Server
The Labrador Inn
12.2019 - 04.2022
Front Desk Agent Trainee
The Bond Place Hotel
09.2018 - 08.2019
Banquet Porter
Hotel X Toronto By Library Hotel Collection
08.2018 - 12.2019
Sales and Marketing Internship
Delta Hotel By Marriott Toronto East
09.2017 - 12.2017
Diploma - Hotel Operations Management
Centennial College