Rahul Berry
Ontario,Canada
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst
EMR
08.2022 - Current
- Responsible for soliciting, validating and documenting Systems requirements (Use cases) for Electronic Medical Records (EMR) SaaS application, encompassing Ontario wide Corrections facilities/institutions, supporting patient healthcare.
Lead Business analyst
COVax Reporting
04.2021 - 07.2022
- Led requirements gathering (user stories in Jira) for various business critical Operational and Ad-Hoc reports (in Salesforce), supporting Public Health Units, Authorized Organizations, Media requests all across Ontario.
Service Management Policy Lead
Ministry of Natural Resources and Forestry (Ontario Public Service)
10.2020 - 03.2021
- Championed procurement policies to deliver high value procurement for Ministries and Divisions within Province of Ontario, following procurement directives and ensuring compliance with the Delegation of Financial Authority (DOFMA).
Project Manager
WoodGreen Community Services
01.2020 - 09.2020
- Led DocuSign and MS-Dynamics Implementation
Business Analyst
311 Division
05.2019 - 12.2019
- Led Lagan (Legacy) to Salesforce (Strategic) Migration.
Project and Business Lead
Ministry of Health and Long-Term Care (OPS)
06.2018 - 04.2019
- Lead FHIR Implementation
Business Analyst
Deloitte Canada
02.2018 - 06.2018
- Lead Reporting Dashboards (in Tableau)
Lead Performance Assurance
Elections Ontario
01.2017 - 12.2017
- Lead Performance Assurance (Infrastructure, Application, Database)
Senior Business Analyst (Digital Transformation)
McCann MRM
07.2016 - 12.2016
- Lead TransCanada.com website development
Senior Business Analyst
eHealth Ontario
05.2015 - 05.2016
- Engaged with various stakeholders to document Business Requirements; incl
- Ministry of Health and HP
Business Analyst
Finance
01.2015 - 04.2015
- Developed and defined end-to-end process map and workflow for all business-critical functional units.
Business/Project Analyst
Project Management Office
01.2014 - 11.2014
- Engagement with various critical projects which includes capturing business requirements (BRD’s) for development of interfaces specifications (dll API) for client’s host systems and CHS (Cash handling system) residing on the kiosk.
Project Manager
Bunnings (Retail domain) Australia
10.2012 - 03.2013
- End to end project delivery of Bunning’s Multi-million accounting system (custom-built), tracking accounts receivable, account disbursements to lenders, servicers and vendors.
Sr. Process Specialist
Billing & Media and Online Systems Assurance
02.2012 - 09.2012
- Engaged with ‘Business process Management’ solutions (POT/RFP), reporting and vendor engagement (E.g
- Accenture and Infosys) for enterprise wide solutions in the Assurance systems space.
Consulting Sr. Business Analyst / Project lead
National Australia Bank
07.2011 - 01.2012
- Assisted Channel Lending Product & Pricing, Mortgage Release, OBP (Oracle Banking Platform)
Senior Business Specialist (Incident Management)
Service Delivery
11.2010 - 07.2011
- Involved with aligning the Delivery Solutions group by developing tools, templates, and processes for use by Delivery Solutions.
Education
Skills
- Requirements Gathering
- User Acceptance Testing
- Stakeholder Management
- Agile Methodology
- Business Process Mapping
- Software Development Lifecycle
- Process Mapping
- Data Analysis Expertise
- Data Analysis
- Process Development
- Project Management
- Gap analysis
- Microsoft Office Suite
- Test case scenarios
- Operations Management
- Operational Reporting
- Requirements Analysis
- Business Requirements
- Process Improvement
- Risk Assessment
- Specifications Documentation
- Data Modeling
Information Technology Experience
- Project Methodologies, ITIL, ITSM, PMLC, SDLC, PMBOK and ITAM.
- Migration of application Lagan to Salesforce.
- MS-Dynamics Migration.
- Electronic Health Care (EMR) application implementation.
- SQL Databases, ITSM, Use Cases (UML Diagrams, Sequence Diagrams), Data management, Service Management, Asset Management. Analyzed and Created Physical and Logical Data Models.
- OFFICE365, MS-PROJECT, Excel Reporting, Oracle Application Express (APEX Reporting), Share Point, JIRA.
- Documentation of Use cases, User stories, Test scripts, Regression/UAT Testing.
- Data integrity validation and reporting (Delphi, Cvent and Passkey).
- Process Documentation - MS-VISIO (End to End Process Mapping/process workflow design, Process Design, Technical diagrams, Defining portfolio road map artifacts) UML diagram, Sequence Diagram and Entity Relationship Diagrams.
- CRM- Siebel User interface design definition (VROOM/DCP1 and DCP2), PeopleSoft, Salesforce, HR (InSync).
- Contact Centre workforce management (Total View, Genesis – CTI – IVR), database reporting and management (Oracle 10g)
- Contact Centre Service and Incident management reporting in iTAM/BMC Remedy application and Share Point (Off-shore and Onshore)
- UNIX (IBM-AIX, Sun Solaris), MIS and Billing (ISIS and Siebel), BI (Exposure to Crystal reports, SSRS), BPMN.
Certification
- LEAN White Belt 2021
- Certified ITIL V3 Foundation
- PMP Candidate
- Pursuing Professional Scrum Product Owner certification
- Oracle Certified Professional (DBA 10g)
- MBA
- ITIL
- LEAN
- ORACLE CERTIFIED PROFESSIONAL (DBA)
- PMP CANDIDATE
Business Experience
- Led and facilitated projects as a Project Manager, Sr. Business Analyst, Process and Policy Analyst.
- Led Projects in both Waterfall, Agile methodology, Gating, ITSM / ITIL framework.
- Led, Documented and Managed artifacts governing Project Lifecycle (Project Charter, Raid Log etc.)
- Led Business Analysis including facilitation and solicitation of business requirements; Business Case development, Process analysis, validation and integration involving multiple project systems and applications.
- Led, defined and documented Business critical KPIs, Metrics for Implementation for critical projects.
- Led Incident management, IT Service delivery, Portfolio roadmaps and documented Process artifacts.
- Maintained and documented processes governing Change Management (Intake process); Risk Management and Problem Management artifacts.
- Defined Business Scope for multiple projects, BRDs - including Functional and Non-Functional Specifications and end-to-end process definitions/process writing and mapping.
- Documented Project Charters, project plans, Communication plan documents.
- Defined and performed Gap Analysis in existing systems (Legacy/Strategic), identified process definitions and drove/maintained Centre of Excellence for continuous improvement.
- Led extensive stakeholder engagements (incl. vendor management) and presented findings, through critical deadlines and project phases.
- Engaged in developing Lean process efficiencies – by enabling voice of customer, incrementally test measure change.
- Knowledge of lean principles, tools, and techniques.
Timeline
Sr. Business Analyst
EMR
08.2022 - Current
Lead Business analyst
COVax Reporting
04.2021 - 07.2022
Service Management Policy Lead
Ministry of Natural Resources and Forestry (Ontario Public Service)
10.2020 - 03.2021
Project Manager
WoodGreen Community Services
01.2020 - 09.2020
Business Analyst
311 Division
05.2019 - 12.2019
Project and Business Lead
Ministry of Health and Long-Term Care (OPS)
06.2018 - 04.2019
Business Analyst
Deloitte Canada
02.2018 - 06.2018
Lead Performance Assurance
Elections Ontario
01.2017 - 12.2017
Senior Business Analyst (Digital Transformation)
McCann MRM
07.2016 - 12.2016
Senior Business Analyst
eHealth Ontario
05.2015 - 05.2016
Business Analyst
Finance
01.2015 - 04.2015
Business/Project Analyst
Project Management Office
01.2014 - 11.2014
Project Manager
Bunnings (Retail domain) Australia
10.2012 - 03.2013
Sr. Process Specialist
Billing & Media and Online Systems Assurance
02.2012 - 09.2012
Consulting Sr. Business Analyst / Project lead
National Australia Bank
07.2011 - 01.2012
Senior Business Specialist (Incident Management)
Service Delivery
11.2010 - 07.2011
- LEAN White Belt 2021
- Certified ITIL V3 Foundation
- PMP Candidate
- Pursuing Professional Scrum Product Owner certification
- Oracle Certified Professional (DBA 10g)
- MBA
- ITIL
- LEAN
- ORACLE CERTIFIED PROFESSIONAL (DBA)
- PMP CANDIDATE
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