Rahul Badoni
Montreal,QC
Summary
Experienced IT professional specializing in computer networking and technical support. Proficient in troubleshooting hardware and software issues, managing system updates, and optimizing network performance. Strong background in customer service, technical documentation, and process improvement. Effective team player with excellent time management and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Technician
WIZ Management Inc
06.2024 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Ran cabling and installed data drops for new node installations.
- Managed security operations for 22 computers in network, related systems and maintenance protocols.
- Oversaw 35 desktops in Windows domain and installed firewalls to connect and protect users.
Internship
CDAC (Research & Development)
01.2017 - 03.2017
- Contributed to networking technology research and development projects
- Assisted in design and implementation of network solutions for governmental projects.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
IT Technician
9377-6672 Quebec INC.
07.2022 - 01.2023
- Installed and maintained live data systems, including cameras, in hotels, corporate offices, and colleges
- Built and configured server racks, including installation of servers and routers
- Managed network cabling, server setup, switch configuration, and initial router setup
- Provided IT troubleshooting for various projects and freelance assignments
- Demonstrated strong knowledge of Cisco Layer 2 switches and devices
- Established networks from scratch, including system setup, switch installation, access point addition, and cable management
- Utilized Cisco Packet Tracer for network simulations and planning
- Resolved IT issues efficiently, documented issues and resolutions, and improved processes
- Managed MS Office 2016/2019 and Active Directory
- Provided comprehensive customer support for IT issues, including troubleshooting, tracking, and documentation.
- Performed troubleshooting and repaired peripheral devices such as printers, and scanners.
Technical Support (SDS Associate)
Amazon
05.2018 - 09.2021
- Assisted customers with technical issues via email, live chat, and telephone
- Reviewed support cases for technical accuracy and identified process improvements
- Documented customer complaints and inquiries for technical documentation and bug tracking
- Managed customer system updates and informed clients of installation progress
- Assisted users with software updates, patches, and new installations to enhance security
- Recommended modifications to hardware and software configurations to improve system performance
- Troubleshot hardware issues and collaborated with service providers for repairs
- Effectively managed current customer accounts.
Education
AEC Program in Computer Networking - Computer Networking
TAV College
Montreal, QC06.2023
Computer Science And Engineering
JNTU-H
Hyderabad, India01.2017
Skills
- Knowledge of IP classes and subnets
- Troubleshooting network issues
- Proficient with Cisco switches, routers, and access points
- Basic knowledge of Power BI, PY Charm, MySQL, and SQL
- Basic proficiency in Excel
- PC and mobile device troubleshooting
- Ability to understand and implement blueprints
Certification
- Azure Fundamentals Certification, Skillup by Simplilearn, 4179983
- Computer Networking Certification, Zoom Technologies
Languages
English
Hindi
Telugu
Nontechnicalstrengths
- Teamwork and collaboration
- Time management
- Interpersonal skills
Timeline
Network Technician
WIZ Management Inc
06.2024 - Current
IT Technician
9377-6672 Quebec INC.
07.2022 - 01.2023
Technical Support (SDS Associate)
Amazon
05.2018 - 09.2021
Internship
CDAC (Research & Development)
01.2017 - 03.2017
AEC Program in Computer Networking - Computer Networking
TAV College
Computer Science And Engineering
JNTU-H
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