Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RAHUL BABU

Kitchener,ON

Summary

I am an organized and detail oriented Technical Support Representative at Gatestone seeking an Administrative Assistant role to support senior management. Skilled in customer service, data entry, report generation, and presentation creation. Strong communication and people skills with a proven track record in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Process Technican

Quadrad Manufacturing, Guelph
Guelph, Ontario
03.2022 - 10.2023
  • Set up and maintain adjustable support tools (fixturing) Set up CNC lathes and welding robots based on process specifications
  • Maintained records and informed team on production details, collaborated with other departments
  • Assisted in creating presentations for weekly, monthly, and quarterly meetings, enhancing transparency of the process
  • Managed inventory levels of raw materials used in the manufacturing process based on projected demand forecasts.
  • Identified opportunities for cost savings through improved resource utilization strategies.

Graduate Engineer

Steel Industries and Forgings Limited, Kerala, India
05.2020 - 05.2021
  • Collaborated with the engineering team to support various projects, including large-scale aerospace projects (for Indian Navy, Railways and Space projects)
  • Assisted in maintenance operations on Heat treatment furnaces, Hoisters, Cranes
  • Coordinated in writing proposals for acquiring new machinery, conducted calibration tests, quality analysis/ test reports, and maintenance schedules
  • Designed industrial forgings using SolidWorks, Mastercam AutoCAD, ensuring adherence to project specifications and ASME standards/requirements
  • Conducted material inspection, in-process inspection, and finished product inspection
  • Assisted in procurement of new machinery and calibration of the same.

TECHNICAL SUPPORT REPRESENTATIVE

Gatestone, (ROGERS) Canada
  • Demonstrated strong aptitude and problem-solving skills to address issues promptly and effectively resolve conflicts before they escalate
  • Provided technical assistance to customers, resolving issues with a first-call resolution rate of above 86% consistently
  • Diagnosed issues (hardware and software) and resolved software issues through remote desktop tools
  • Handled administrative tasks including updating spreadsheets, creating work orders, drafting correspondence, and maintaining filing systems
  • Demonstrated excellent organizational skills, ensuring tasks were completed accurately and on time
  • Collaborated with cross-functional teams to support sales, marketing, and product initiatives
  • Excelled in Microsoft Office applications, with strong proficiency in Excel for data analysis and reporting
  • Proficient in working independently and adapting to a fast-paced environment.

Education

Associate of Science - Applied manufacturing management - Mechatronics

Conestoga College Institute of Technology And Advanced Learning - Kitchener, ON
05-2023

Bachelors in technology - Mechanical engineering

RAJAGIRI SCHOOL OF ENGINEERING AND TECHNOLOGY – INDIA
01.2019

Skills

  • Software and hardware diagnosis
  • Data Analysis
  • Advanced proficiency in Microsoft Office tools
  • Project management skills
  • Inventory control management
  • Quality control and Assurance
  • Programming skills
  • Technical Documentation , Record keeping
  • Problem-solving skills
  • Analytical and decision-making Skills
  • Excellent Communication (verbal and oral)
  • Advanced typing skills - 40 words per minute
  • Time management skills
  • Quick learner and adaptable
  • Customer Service and troubleshooting
  • Performance Testing

Certification

  • Linkedin Learning – project management
  • LinkedIn learning - Lean Six Sigma Foundations
  • JP morgan – Data Analysis and excel skills
  • LinkedIn Learning –Lean Inventory management

Languages

English
Full Professional
french
Limited

Timeline

Process Technican

Quadrad Manufacturing, Guelph
03.2022 - 10.2023

Graduate Engineer

Steel Industries and Forgings Limited, Kerala, India
05.2020 - 05.2021

TECHNICAL SUPPORT REPRESENTATIVE

Gatestone, (ROGERS) Canada

Associate of Science - Applied manufacturing management - Mechatronics

Conestoga College Institute of Technology And Advanced Learning - Kitchener, ON

Bachelors in technology - Mechanical engineering

RAJAGIRI SCHOOL OF ENGINEERING AND TECHNOLOGY – INDIA

Similar Profiles

CREATE PROFILE
RAHUL BABU