Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

RAHUL ARORA

SURREY

Summary

Dynamic management professional with over three years of multifaceted experience driving operational efficiency and enhancing customer satisfaction across diverse roles. Expertise in data management, cloud computing, and analytical tools, contributing to improved service quality and streamlined processes. Proven ability to resolve complex customer issues and foster strong relationships, ensuring loyalty and retention. Adept at coordinating team efforts and administrative tasks, supporting seamless branch operations and elevating overall performance. Ready to leverage a strong foundation in business and technology to deliver impactful results in a challenging new role.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Kal Tire
03.2025 - Current
  • Delivered exceptional customer service by resolving inquiries and concerns effectively.
  • Managed rental transactions, ensuring accuracy in processing agreements and payments.
  • Assisted customers with vehicle selection, providing recommendations based on individual needs.
  • Trained new team members on company policies and best practices in customer care.

Management Assistant

Enterprise Holding
10.2024 - 02.2025
  • Assisted management in overseeing vehicle fleet, ensuring proper maintenance and availability for customers.
  • Coordinated vehicle check-in/check-out, ensuring adherence to quality and safety standards.
  • Managed administrative tasks such as data entry, filing, and inventory tracking to support smooth branch operations.

Management Trainee

Enterprise Holding
01.2024 - 10.2024
  • Resolved customer complaints promptly and professionally.
  • Used sales strategies to build relationships, increasing sales by X%.
  • Processed transactions accurately within established timeframes.

Customer Service Representative

Enterprise Holdings
01.2023 - 12.2023
  • Resolved customer issues using problem-solving skills, improving service quality and retention.
  • Addressed complaints quickly, boosting satisfaction and customer loyalty.
  • Created service scripts to help reps manage inquiries more efficiently.

QA analyst

Iris Software
09.2021 - 05.2022
  • Developed test plans, test cases, and test scripts to ensure the highest level of software quality.
  • Performed functional and regression testing to ensure the software meets user requirements.
  • Developed detailed reports to communicate test results and status to stakeholders.

Education

Master of Business Administration -

university canada west
04.2024

Bachelor of Computer Applications - undefined

uttranchal university
08.2021

Skills

  • Sql
  • Microsoft Excel
  • Data Management

LANGUAGES

English
Hindi

Timeline

Customer Service Representative

Kal Tire
03.2025 - Current

Management Assistant

Enterprise Holding
10.2024 - 02.2025

Management Trainee

Enterprise Holding
01.2024 - 10.2024

Customer Service Representative

Enterprise Holdings
01.2023 - 12.2023

QA analyst

Iris Software
09.2021 - 05.2022

Bachelor of Computer Applications - undefined

uttranchal university

Master of Business Administration -

university canada west
RAHUL ARORA