Rahul Arora
Toronto,Canada
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE GROCERY CLERK
Longo's
Toronto, Canada
01.2023 - 10.2023
- Responded to an average of 30-50 customer queries daily, maintaining a 95% customer satisfaction rate.
- Oversaw a project that reduced customer wait times by 20% through efficient store layout changes.
- Implemented upselling strategies to promote featured products, resulting in a measurable increase in sales
- Used project management concepts to increase inventory management efficiency, resulting in a 15% decrease in out-of-stock situations
- Collaborated with the sales team to exceed monthly sales targets by 20%.
SALES ASSOCIATE INTERN
Studyhulk
New Delhi, India
06.2021 - 07.2022
- Assured 100% target sales weekly
- Optimized the communication process and achieving reduction in response time from client.
MARKETING INTERN
Ankitam International
New Delhi, India
03.2021 - 06.2022
- Increased social media engagement by 20% during brief tenure.
ACCOUNT MANAGER INTERN
Travclan
New Delhi, India
02.2022 - 04.2022
- Oversaw a client portfolio and used proactive account management techniques to boost customer retention by 25%
- Successfully onboarded 3 new clients in a week and increased weekly target by 300%.
Education
Post Graduate Masters Degree - Marketing Management - Entrepreneurship
Sheridan Hazel McCallion Campus
Mississauga, ON12-2024
Post Graduate Masters Degree - Project Management
Sheridan Hazel McCallion Campus
Mississauga, ON12-2023
BBA - Business Management
Guru Gobind Singh Indraprastha University
Delhi, India07-2022
Skills
- Project Coordination
- Time Management
- Cost Management
- Negotiations
- Team Coordination
- Customer Service
- Risk Management
- Stakeholder Communications
- Project Scope
- Cross-Functional Collaboration
- Project Feedback Data
Certification
- Smart Serve
Affiliations
- Psychology
- Digital Marketing
- Technology Proficient
Timeline
CUSTOMER SERVICE GROCERY CLERK
Longo's
01.2023 - 10.2023
ACCOUNT MANAGER INTERN
Travclan
02.2022 - 04.2022
SALES ASSOCIATE INTERN
Studyhulk
06.2021 - 07.2022
MARKETING INTERN
Ankitam International
03.2021 - 06.2022
Post Graduate Masters Degree - Marketing Management - Entrepreneurship
Sheridan Hazel McCallion Campus
Post Graduate Masters Degree - Project Management
Sheridan Hazel McCallion Campus
BBA - Business Management
Guru Gobind Singh Indraprastha University
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