Rahmo Noor
Toronto
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
Work History
Night Auditor
Toronto Metropolitan University
05.2023 - 08.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled all duties and tasks with limited supervision during overnight hours to maintain front desk efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Post Office Clerk
Shoppers Drug Mart
05.2021 - 08.2022
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Night Auditor
Housing and Residence Life
05.2019 - 08.2019
- Completed night audit for guest accounts and cash registers, reconciling issues quickly and marking discrepancies.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day staff.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Looked over pending check-ins and payment processes to complete closing procedures for the day
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Administrative Assistant
Student Initiative Fund
09.2018 - 04.2019
- Answered emails from faculty members, staff and students to facilitate seed funding to TMU student-led non-profit initiatives.
- Delivered training to student groups to prepare them on funding eligibility and pitch presentation.
- Developed and updated spreadsheets and databases to track, analyze and report on funding disbursal.
- Supported efficient committee meetings by organizing spaces and materials, documenting discussions and distributing meeting agenda.
- Responsible for administrative tasks required for smooth operations of SIF such as determining SIF application eligibility, developing student-groups focused presentations and maintain up to date information in the online SIF database and documents.
- Organized and planned for the fall and winter student groups pitch weekend by liaising with SIF chair, SIF committee and student groups.
Student Support Assistant
International Student Support
05.2017 - 04.2018
- Fostered supportive and welcoming environment to students and visitors at the International Student Support office.
- Offered appropriate information and support for all inquiries through front desk.
- Monitored ISS advising appointment calendar and scheduled 1-on-1 advising meeting for students.
- Performed administrative tasks associated with operations of front desk such as managing incoming calls, email communication, data entry and filing; to promote excellence in office operations.
- Supported with the planning, organization and execution of ISS pre-orientation and orientation events and programs for new members of the international community at the university.
- Recorded all client interactions at the ISS Front Desk through the Library Statistics Tracking system.
- Listened, supported and provided appropriate referrals to students who were seeking support regarding their transition to TMU university and/or Canada, immigration, health insurance and more.
Education
Bachelor of Applied Science - Occupational Health And Safety
Toronto Metropolitan University
Toronto, ON10.2024
Skills
- Administrative Support
- Multitasking and Time Management
- Hospitality Service Expertise
- Product and Service Sales
- Verbal and Written Communication
- Problem-Solving Skills
- Customer Service
- Technological proficiency with Google Drive, Microsoft Office and Excel
Timeline
Night Auditor
Toronto Metropolitan University
05.2023 - 08.2023
Post Office Clerk
Shoppers Drug Mart
05.2021 - 08.2022
Night Auditor
Housing and Residence Life
05.2019 - 08.2019
Administrative Assistant
Student Initiative Fund
09.2018 - 04.2019
Student Support Assistant
International Student Support
05.2017 - 04.2018
Bachelor of Applied Science - Occupational Health And Safety
Toronto Metropolitan University
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