Rahmeet Khokhar

• Modules: CareNet, Orders, PowerChart,
• Assisted in system upgrades, testing, and implementation of new features, ensuring alignment with organizational goals
• Addressed end-user concerns with project team and technical experts to ensure effective system usability.
• Served as a liaison between end-users, IT teams, and Cerner support by facilitating clear communication and issue resolution
• Worked on operational tickets to ensure clear issue resolution while updating issue log

• Responsible for providing in-person elbow support during the go-live period
• Provided real-time issue resolution for questions using the training and communication tools provided by the project team
• Provided real-time issue resolution for questions and concerns during the go-live period
• Provided real-time mentoring to end users using change management skills
• Documented an issue log for issue tracking and enhancement requests
• Projects: Health Sciences North (HSN) for Meditech EXPANSE and Unity Health for Epic EMR

• Modules: Orders, Ambulatory, Inpatient, ICU
• Provided Meditech EXPANSE training for new workflows to clinical and administrative staff
• Deliver in-person training to end users, and collaborate with co-trainers to address workflow questions
• Created internal workflow documentation as per the changes implemented during the go-live period
• Collaborated with clinicians and clerical staff to troubleshoot workflow challenges, as required
• Provided at the elbow support on-site to end users, based on change management processes during the go-live period
• Demonstrated ability to mentor and provide knowledge transfer to other trainers and staff

• Complete in-person interviews with clinicians to complete current workflow requirements gathering
• Collaborate with internal and external stakeholders to complete fit/gap assessments, design solution reviews, risk evaluations, usability testing sessions, vendor solution analyses, and User Acceptance Testing (UAT)
• Create workflow diagrams in Microsoft Visio for presentation to clinical and operational leads for approvals
• Create a project plan and RACI while participating in RFI and RFP documentation completion
• Complete workflow analysis for current and future state workflow redesign

• Modules: Grand Central, Cadence, Prelude, Referrals, Inpatient Nurse, Ambulatory
• Collaborated with the IT application build teams and principal trainers to provide input and feedback on enhancements
• Participated in curriculum development and maintenance activities, including lesson plans and tip sheets
• Conducted weekly train-the-trainer sessions for new and existing end users
• Provided at the elbow support on-site during the go-live period
• Conducted virtual training sessions for end users using MS Teams
• Leveraged MS Visio to self-study workflows and clinical practices

• Modules: Cerner Scheduling, CareNet, PowerChart, Orders
• Led the design, build, implementation, and support of the Cerner Millennium Scheduling Solution across a multi-hospital environment
• Responsible for accurate and efficient scheduling workflows aligned with clinical orders in multiple departments
• Streamlined Referral Management processes to enhance patient access and provider efficiency
• Collaborated with cross-functional teams to analyze business needs, optimize workflows, and align scheduling functionality with organizational goals
• Conducted comprehensive testing and validation prior to go-live, ensuring system stability and user readiness.
• Served as a liaison between clinical stakeholders and technical teams to ensure seamless communication and project success
• Provided ongoing support, troubleshooting, and enhancement of scheduling solutions post-implementation

• Epic Certifications: Cadence, Prelude, Referrals
• Collaborated with end users to understand their needs, develop build specifications, and implement changes required for assigned modules
• Supported full system testing, go-live planning, and system maintenance as required during go-lives and optimization sprints
• Created a new build in the TXT/POC environment and leveraged the Content Management System (proficient in scheduling, registration, and referrals navigators, master records/files CMS) to move the build to the TST and PRD environments as per best practices
• Project resource for: COVID-19 Department – Created a new department, visit types, schedules, and collaborated with the Ambulatory team to understand workflows
• OCEAN eReferrals project – Cadence, Prelude, and Referrals consultant to create a new build and complete end-to-end testing with the project team
• EFaxing project lead – Implemented eFaxing functionality for clerical workflows and created eSignatures for authorized providers hospital-wide
• Zoom video visits lead – Worked collaboratively with MyHealthRecord and the Ambulatory team, responsible for end-user troubleshooting and individual/group video visit issue resolution

• Modules: CareNet, Scheduling
• Led the design, build, implementation, and support of the Cerner Millennium across a multiple specialties
• Partnered with stakeholders to analyze business needs, refine workflows, and align functionality with departmental objectives
• Collaborated with cross-functional teams to analyze business needs, optimize workflows, and align scheduling functionality with organizational goals
• Conducted workflow meetings to present end-to-end workflows to team leads and department managers
• Collaborated with clinical trainers to conduct system testing while ensuring workflow accuracy
• Identified implemented process improvements, system enhancements, and workflow optimizations to maximize efficiency and user experience

• Epic Certifications: EpicCare Ambulatory, Cadence, Prelude, Referrals
• Worked collaboratively with instructional designers to review and update training material, create eLearning scripts and videos for end users
• Provided in-person support to hospital staff during optimization sprints and upgrades
• Responsible for conducting in-class and pure virtual training sessions for end users
• Provided operation support for the Learning Management System (LMS)
• Project resource for:

1. Lab Interface System (LIS)

2. Technical Dress Rehearsal (TDR) & Single Sign-On (SSO)

• Modules: Cadence, Prelude, Referrals
• Collaborated closely with the IT application build teams and lead trainers to provide feedback on enhancements
• Participated in curriculum development and maintenance activities, including lesson plans and tip sheets
• Worked collaboratively with training coordinators to coordinate classroom sessions for 300 end users
• Provided on-site and remote support to end users to facilitate the competent use of the new system
• Responsible for providing Epic help desk support to end users during and post go-live
• Conducted classroom training sessions for end users on new workflows

• Modules: Ambulatory, Clerk, Inpatient
• Participated in curriculum development and maintenance activities, including lesson plans and tip sheets
• Provided Meditech EXPANSE workflow training to clinical and clerical staff
• Responsible for creating internal documentation to facilitate up-to-date workflow knowledge
• Work collaboratively with the internal project team to complete workflow testing for issue resolution
• ONE initiative