RAHMEET KHOKHAR
Scarborough,ON
Summary
I am a digital health professional with a drive for continuous growth and learning. I bring 10+ years of experience in Healthcare Information Technology (HIT) industry with a strong understanding of clinical workflows, hospital operations, and informatics gained through educational training and supporting large-scale software implementations across multiple Canadian organizations. My passion lies in elevating healthcare technology to create user-centric design to facilitate patient-centric care.
Overview
6
6
years of professional experience
Work History
Associate Consultant
Healthtech Consultants
Toronto, ON
06.2024 - 12.2024
- Projects: Health Sciences North (HSN) for Meditech Expanse & Unity Health for Epic EMR
- Provided real-time issue resolution for questions and concerns asked by staff
- Provided advanced, yet simplified, workflow training to clinical and administrative staff learned through self-training
- Documented an issue log for issue tracking and enhancement requests
- Responsible for providing in-person and on floor support during the go-live period
Clinical Trainer
Meditech EXPANSE
British Columbia
01.2024 - 10.2024
- Utilize health information system and adult education best practices in the delivery of education content
- Train an interdisciplinary team of nursing, allied health, physicians, and unit clerks
- Cross-train and utilize a train-the-trainer approach for operational Clinical Information Specialists (and other staff) to bring them up to speed with the processes and workflows in MEDITECH Expanse, to support readiness for long-term sustainment.
- Aid in optimization of learning content for sustainment (optimization of in classroom content, Just in Time training, and eLearn, including potentially introducing new modalities)
Business Analysis Specialist
Saint Elizabeth Health
Ontario
02.2023 - 01.2024
- Company Overview: Clinical Transformation Portfolio
- Collaborate with internal and external stakeholders to complete fit/gap assessments, design solution review, risk evaluation, usability testing sessions, vendor solution analysis, User Acceptance Testing (UAT)
- Complete in-person interviews with clinicians to complete current workflow requirements gathering
- Create workflow diagrams in Microsoft Visio for presentation to clinical and operational leads for approvals
- Create project plan and RACI while participating in RFI and RFP documentation completion
- Proficient in Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Complete workflow analysis for current and future state workflow redesign
- Clinical Transformation Portfolio
Connect Care Credentialed Trainer
Alberta Health Services
Alberta
09.2022 - 12.2022
- Company Overview: Information Management and Technology
- Collaborated with the IT application build teams and principal trainers to provide input and feedback on enhancements
- Participated in curriculum development and maintenance activities including lesson plans and tip sheets
- Conducted in-person classroom and pure virtual training sessions for hospital end users
- Coordinated in-person and virtual training sessions for elbow-support staff
- Responsible for providing elbow support in person during go-live period
- Information Management and Technology
Clinical Application Coordinator
Women’s College Hospital
Ontario
08.2020 - 08.2022
- Company Overview: Clinical Applications, Information Management and Technology
- Collaborated with trainers to support development of training and change management plan and materials for end users
- Collaborated with end users to understand their needs, develop build specifications, and implements changes required for assigned modules
- Maintained detailed documentation of all change requests and created internal procedures related to assigned modules
- Supported full system testing, go-live planning, and system maintenance as required
- Responsible for configuring and optimizing of the Epic certified modules
- Project resource for: OCEAN eReferrals project – Cadence, Prelude, Referrals consultant
- EFaxing project lead – implemented eFaxing functionality for clerical workflows
- Zoom video visits lead – responsible for end user troubleshooting and individual/group video visit issue resolution
- Clinical Applications, Information Management and Technology
Credentialed Trainer
Women’s College Hospital
Ontario
08.2019 - 08.2020
- Company Overview: Clinical Applications, Information Management and Technology
- Worked collaboratively with instructional designers to review and update training material, create eLearning scripts and videos for end users
- Provided in-person support to hospital staff during optimization sprints and upgrades
- Responsible for conducting in-class and pure virtual training sessions for end users
- Provided operation support for the Learning Management System (LMS)
- Project resource for: Lab Interface System (LIS)– collaborated with Epic analysts, internal and external project managers to test new lab orders and send reports for analysis
- Phase II expansion project: Technical Dress Rehearsal (TDR) – tested Epic Hyperspace on workstations, label printer configuration testing and Single Sign-On (SSO)
- Clinical Applications, Information Management and Technology
Credentialed Trainer and Support Specialist
The Ottawa Hospital
Ottawa, Ontario
03.2019 - 06.2019
- Company Overview: Epic Project Team - Medix Team
- Collaborated closely with the IT application build teams and lead trainers to provide feedback on enhancements
- Participated in curriculum development and maintenance activities including lesson plans and tip sheets
- Worked collaboratively with training coordinators to coordinate classroom sessions for 300 end users
- Provided on-site and remote support to end users to facilitate competent use of the new system
- Responsible for providing Epic help desk support to end users during and post go-live
- Conducted classroom training sessions for end users on new workflows
- Epic Project Team - Medix Team
Education
Systems Analysis and Design -
Ryerson University
Bachelor of Health Studies - Health Management, Policy, and Information
York University
Master of Health Informatics (Executive) - Institute of Health Policy, Management, And Evaluation
University of Toronto
Skills
- Client relationship management
- Knowledge Management & Systems
- Change Management
- Human Factors System & Design
- Software Development Life Cycle
- Microsoft 365
- Microsoft Visio
- Performance Measurement
- Project Management
- Workflow Optimization
Timeline
Associate Consultant
Healthtech Consultants
06.2024 - 12.2024
Clinical Trainer
Meditech EXPANSE
01.2024 - 10.2024
Business Analysis Specialist
Saint Elizabeth Health
02.2023 - 01.2024
Connect Care Credentialed Trainer
Alberta Health Services
09.2022 - 12.2022
Clinical Application Coordinator
Women’s College Hospital
08.2020 - 08.2022
Credentialed Trainer
Women’s College Hospital
08.2019 - 08.2020
Credentialed Trainer and Support Specialist
The Ottawa Hospital
03.2019 - 06.2019
Systems Analysis and Design -
Ryerson University
Bachelor of Health Studies - Health Management, Policy, and Information
York University
Master of Health Informatics (Executive) - Institute of Health Policy, Management, And Evaluation
University of Toronto
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