Rahmath Ali Mohammad
Guelph,ON
Summary
Personable Customer Service Associate offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
years of professional experience
Work History
Customer Support Associate
Amazon Development Center INDIA.
06.2020 - 10.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Achieved high service ratings for consistently meeting and exceeding performance targets in call resolution times and quality assurance evaluations.
- Streamlined company processes with the implementation of new support software tools.
- Reduced response time by optimizing ticket prioritization and assignment procedures.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
Process Executive
Cognizant Technology Solutions, CTS
02.2019 - 02.2020
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
- Streamlined workflows for increased productivity through the application of automation tools and Lean methodologies.
- Reduced operational costs with thorough process analysis and optimization strategies.
- Managed cross-functional teams in order to achieve project goals within deadlines.
- Developed strong relationships with stakeholders by ensuring clear communication and timely delivery of results.
- Implemented continuous improvement initiatives that led to significant time savings and resource optimization.
- Provided training and mentorship to team members, fostering a culture of learning and growth.
Education
PG-Diploma - Applied Manufacturing Management And Design.
Conestoga College Institute of Technology And Advanced Learning
Guelph, ON04.2024
Bachelor of Technology - Mechanical Engineering
Vaagdevi College of Engineering
Warangal,INDIA04.2018
Skills
- Complaint resolution
- Information Security
- Account updating
- Product Knowledge
- Microsoft Excel
- Data Entry
- Customer Relations
- Live chat support
- Customer Relationship Management (CRM)
- Quality Assurance Controls
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Full Professional
Timeline
Customer Support Associate
Amazon Development Center INDIA.
06.2020 - 10.2022
Process Executive
Cognizant Technology Solutions, CTS
02.2019 - 02.2020
PG-Diploma - Applied Manufacturing Management And Design.
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Mechanical Engineering
Vaagdevi College of Engineering
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