Rahman MD Sadakat
Richmond,BC
Summary
Experienced in processing financial transactions, deposits, withdrawals, and fund transfers. Strong ability to interact professionally with respect. Maintaining confidentiality and providing internal and external customers with smooth and efficient services. Experienced in customer service, handling queries and complaints, and guiding customers through product recommendations. Ability to achieve business needs and cope with change and challenges. A leading user of Core Banking and Card Management Applications - UBS, Finacle, Power Card, and Treasury Dealing Platforms. Advanced at Microsoft applications, etc. Experienced in retail customer service and retail operations.
Overview
18
18
years of professional experience
Work History
Specialist
Best Buy Canada
10.2023 - Current
- Company Overview: Consumer electronics company
- Responding to customer inquiries and requests
- Doing purchase transactions at the checkout counters
- Product exchange and return services at the customer service counter
- Online order management
- Providing quality customer service and relation-building
- Store Guide services
- Day-end or closing activities
- Providing clerical and administrative support
- Consumer electronics company
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Director of Operations
North Bengal Grain Industries Ltd.
04.2019 - 06.2023
- Company Overview: Food Processing Industry in Bangladesh
- Ensured posting of all financial transactions and day-end bank reconciliation
- Approved or rejected budget, investment, and payment decisions
- Maintained liaison with the bank/financial institutions and Government bodies
- Coordinated Operations Unit
- Provided services to retail customers and looked after cash retail operations
- Implemented safety-quality control
- Achieved targeted sales
- Food Processing Industry in Bangladesh
Assistant Manager, Treasury Operations
City Bank PLC.
05.2017 - 04.2019
- Company Overview: Largest 3rd Generation Bank in Bangladesh
- Settled OBU & Foreign Exchange deals
- Managed long-term loan facilities (NORFUND, OeEB, GCPF, IFC, FMO)
- Managed funding (Conventional & OBU)
- Reported daily and quarterly Exchange Position
- Reported Currency Wise Position
- Provided Bank-to-Bank Customer Services
- Largest 3rd Generation Bank in Bangladesh
Officer, Settlement, Cards Operations
Eastern Bank PLC.
07.2013 - 05.2017
- Company Overview: One of the top 5 banks in Bangladesh
- Reconciled Card Cheques and maintained MIS
- Monitored GLs and managed funds
- Realized Debit Card Fees and maintained MIS
- Reconciled Manual POS
- Provided Customer Services
- One of the top 5 banks in Bangladesh
Customer Service Representative, Mobicash & Commercial Division
Grameenphone Ltd.
05.2007 - 07.2013
- Company Overview: Telenor, the world’s largest mobile telecommunications company
- Solved customer complaints and handled product queries
- Served in-person customers and managed their product and service-related issues
- Managed retail customer service, cash transactions, promoted products and services
- Telenor, the world’s largest mobile telecommunications company
Education
MBA - Finance
University Canada West
Vancouver, BC01-2025
Bachelor of Business Administration (BBA) - Human Resource Management
North South University
Dhaka, Bangladesh12.2012
Skills
- Financial Report
- Financial Transactions
- Treasury Operations
- Core Banking
- Card Management Applications
- Call handling
- Liaison Maintenance
- Retail Operations and Customer Service
- People Management
- Data Entry and Documentation
- Sales
- Inventory Management
- Administration
- Coordination
- Customer relations
- Analytical thinking
- Quality assurance
- Operational enhancement
- Process optimization
- Business reporting
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Specialist
Best Buy Canada
10.2023 - Current
Director of Operations
North Bengal Grain Industries Ltd.
04.2019 - 06.2023
Assistant Manager, Treasury Operations
City Bank PLC.
05.2017 - 04.2019
Officer, Settlement, Cards Operations
Eastern Bank PLC.
07.2013 - 05.2017
Customer Service Representative, Mobicash & Commercial Division
Grameenphone Ltd.
05.2007 - 07.2013
Bachelor of Business Administration (BBA) - Human Resource Management
North South University
MBA - Finance
University Canada West
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