Rahman Hossain Nabed
St. John's,Canada
Summary
Experienced customer service professional dedicated to teamwork and achieving tangible outcomes. Proficient in managing customer relationships, resolving conflicts, and making data-driven decisions. Recognized for reliability and adaptability in fast-paced and ever-changing environments. Demonstrated track record of improving customer satisfaction and contributing to business growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
OSL
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Sales Associate
Rogers Communications
03.2022 - 04.2024
- Advised clients regarding accounts, pricing schedules, and financing options
- Stayed current on customer trends and requirements
- Built strong relationships with key decision makers within target organizations to increase sales opportunities
- Built and established strong relationships with customers, enabling long-term partnerships
- Used knowledge of company products and services to recommend solutions to customers
- Remained current on relevant product and industry information to provide up-to-date catalogs and services
Customer Service Representative
Watermelon Clothing BD
01.2020 - 01.2021
- Tracked all incoming calls and emails from customers using appropriate software applications
- Met daily customer service quotas with a focus on quality
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Displayed strong organizational skills while managing multiple projects simultaneously
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates
- Assisted customers with product selection by providing detailed information about available products and services
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Built sustainable relationships and trust with customer accounts using open and interactive communication
Sales Associate
Maven Autos
01.2019 - 01.2020
- Worked with management teams to develop annual sales plans, goals, and targets
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Participated actively in trade shows, conferences, exhibitions to promote company's products and services
- Called and met with regular and prospective customers to build long-term customer relationships
- Generated leads and located opportunities for market expansion and business growth
- Attended industry events and conferences to attract potential customers and increase brand awareness
Customer Service Representative
Powervison Limited, SANY
11.2018 - 01.2019
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Developed strong customer relationships and loyalty through effective communication
- Provided exceptional customer service to clients in fast-paced call center environment
- Analyzed customer feedback surveys to identify areas of improvement in the customer service department
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Volunteer
JAAGO Foundation
10.2018
- Managed online ads to announce regular events and fundraising drives
- Amplified problem-solving aptitude by troubleshooting technical issues encountered during volunteer activities
- Organized and assisted with events, activities and programs to drive outreach initiatives
- Established and maintained up-to-date knowledge and successful working relationships with local community resources
- Collaborated with partners and funders to implement programs
After-School Program Leader
Srilankan International School Jeddah
01.2016 - 02.2017
- Designed and used assessments to monitor student learning outcomes
- Planned and promoted sporting events and social, cultural and recreational activities
- Prepared reports on academic or institutional data
- Represented institutions at community and campus events
- Consulted with government regulatory and licensing agencies to confirm institution's conformance with applicable standards
Education
Bachelor of Science - Computer Science and Economics
Memorial University of Newfoundland
St. John's, NL08.2025
A-level -
HURDCO International School
01.2019
O-level -
Srilankan International School Jeddah
01.2017
Skills
- Teamwork and Collaboration
- Organized and Efficient
- Positive Attitude
- Relationship Building
- Public Speaking
- Community Engagement
- Foreign language proficiency
- Time Management
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Full Professional
French
Professional Working
References
References available upon request
Volunteer Experience
Volunteer, JAAGO Foundation, Dhaka, Bangladesh, 10/01/18, 10/31/18, Managed online ads to announce regular events and fundraising drives. Amplified problem-solving aptitude by troubleshooting technical issues encountered during volunteer activities. Organized and assisted with events, activities and programs to drive outreach initiatives. Established and maintained up-to-date knowledge and successful working relationships with local community resources. Collaborated with partners and funders to implement programs.
Timeline
Assistant Manager
OSL
06.2024 - Current
Sales Associate
Rogers Communications
03.2022 - 04.2024
Customer Service Representative
Watermelon Clothing BD
01.2020 - 01.2021
Sales Associate
Maven Autos
01.2019 - 01.2020
Customer Service Representative
Powervison Limited, SANY
11.2018 - 01.2019
Volunteer
JAAGO Foundation
10.2018
After-School Program Leader
Srilankan International School Jeddah
01.2016 - 02.2017
A-level -
HURDCO International School
O-level -
Srilankan International School Jeddah
Bachelor of Science - Computer Science and Economics
Memorial University of Newfoundland
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