Rahma Duale
Toronto,Canada
Summary
Dynamic administrative professional with a proven track record at the City of Toronto, excelling in project management and conflict resolution. Expert in data analysis and policy writing, I have successfully enhanced operational efficiency and fostered community outreach initiatives. Recognized for meticulous attention to detail and exceptional customer service in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant 2
City of Toronto
Toronto, Canada
09.2023 - 09.2024
- Company Overview: PPFA Program Support
- Delivered comprehensive administrative and technical support for daily program operations by collaborating with various units to resolve issues and ensure smooth operations
- Served as the Adobe Custodian for the division, managing Adobe license transfers and coordinating software installations with the Service Desk- Technology (TSD)
- Handled frequent transfer requests from staff across the division, ensuring timely and accurate completion
- Maintained and regularly updated an organized Adobe Excel spreadsheet to track license allocations and transfer requests
- Operated office equipment, including laptops, headsets, and software
- Utilized corporate systems and desktop applications while maintaining records in Microsoft Excel
- Assisted Administrative Assistant 1 in the Office of the Executive Director by taking on their responsibilities during their absence
- Handled sensitive information with discretion and accuracy
- Scheduled appointments and prepared agenda items for meetings, including virtual WebEx sessions
- Organized and facilitated special events and workshops, such as the PPFA All Staff Day
- Transcribed meeting minutes and followed up on action items to ensure timely resolution of issues
- Created professional presentation materials with detailed layouts and formatting
- Drafted and typed correspondence, guaranteeing transparent and professional communication
- Reviewed and verified the accuracy of work and financial documents
- Addressed and resolved inquiries, complaints, and requests from staff, government agencies, and the public
- Researched, consolidated information from multiple sources, and prepared reports and summaries with data analysis as needed
- Processed payments, managed accounting records, and maintained an inventory of office supplies and equipment
- PPFA Program Support
Barista
Starbucks
Toronto, Canada
04.2023 - 11.2023
- Prepared approximately 200-300 specialized hot and cold drinks
- Effectively handled multiple takeout orders under pressure
- Implemented a customer escalation policy, promptly addressing and resolving concerns
- Exhibited keen attention to detail and strong organizational skills
- Led developing and implementing a comprehensive cash-securing policy
Administration Trainee
City of Toronto
Toronto, Canada
06.2023 - 09.2023
- Company Overview: PPFA Program Support – CABR
- Supported the Policy Planning Finance and Administration (PPFA) Confronting Anti-Black Racism (CABR) team in developing project measures to monitor divisional progress toward outlined objectives
- Skillfully managed the planning and editing of IDS CABR videos
- Optimized cross-divisional operations by creating and maintaining the CABR repository
- Demonstrated experience in effectively planning and organizing appointments, meetings, and presentations for senior-level executives
- Enhanced the IDS CABR City's internal website to showcase divisional efforts and priorities
- Engaged with staff at all levels, including senior management, in meetings and presentations
- Collaboratively planned and attended weekly meetings with my supervisor to ensure work plan alignment with organizational goals
- Contributed to the Black Youth Career Development Program by participating in bi-weekly meetings
- PPFA Program Support – CABR
Youth in Policing Initiative Cadet
Toronto Police Services
Toronto, Canada
06.2018 - 08.2018
- Selected from over 1000 applicants to join the Toronto Police Services' prestigious employment program for young workers
- Expertise in handling confidential materials, strictly adhering to company policies
- Executed various clerical and administrative duties
- Ensured the integrity and quality of content by conducting meticulous data verification
- Established and maintained a meticulously organized filing system
Education
Community And Justice Services
Sheridan College
Brampton, ON04-2025
Google IT Support Professional Certificate Junior
NPower Canada
Vancouver, BC04-2023
Skills
- Conflict resolution
- Policy writing
- Data analysis
- Project management
- Community outreach
- Customer service
Certification
Certifications & Awards
- Certificate of Exceptional Service – Youth in Policing Initiative (2018)
- Canadian Centre for Skills Development Certificate (2018)
- Rookie League Participant Award – Jays Care Association (2019)
- CN Tower Evacuation Drill (2022)
- NPower Canada Google IT Support Professional Certificate (2023)
Technical Skills
- Operating Systems: Windows, Android, iOS, Mac OS, Linux (2023)
- Applications & Tools: Microsoft Office 365 (2023)
- Tools: VMware, Google Workspace, Packet Tracer (2023)
- Project Management Fundamentals: Agile, Waterfall, Scrum (2023)
Professional Development
- Cyber Security (2023)
- Time Management (2023)
- WHMIS Certified (2023)
- Accessibility & AODA (2023)
- Human Rights 101 & Protecting Privacy on the Job (2023)
- Supporting Black Colleagues and the Anti-Black Racism Movement (2023)
- Toronto for All Foundations-Equity and Diversity (2023)
References Available Upon Request
Timeline
Administrative Assistant 2
City of Toronto
09.2023 - 09.2024
Administration Trainee
City of Toronto
06.2023 - 09.2023
Barista
Starbucks
04.2023 - 11.2023
Youth in Policing Initiative Cadet
Toronto Police Services
06.2018 - 08.2018
Community And Justice Services
Sheridan College
Google IT Support Professional Certificate Junior
NPower Canada
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