Summary
Overview
Work History
Education
Skills
Related Skills Courses Awards
Qualifications Summary
Languages
References
Timeline
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Rahma Abd al Latif

Ottawa,Ontario

Summary

To leverage my skills in analytics, business intelligence, and skill development to excel as the Manager of Business Information and Analytics at Ottawa International Airport. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Catering Captain

Tulips and Maple
Ottawa, ON
08.2022 - Current
  • Lead a team in delivering high-quality catering services for various events
  • Resolved any customer complaints related to the quality or quantity of food served during catered events.
  • Trained new hires on proper sanitation practices when handling food items as well as customer service skills.
  • Supervised the setup of banquet tables, chairs and other equipment for catered events.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw the breakdown of catering stations following completion of each event ensuring all leftover items were properly stored away.

Crew Member

McDonald’s
Ottawa, ON
03.2022 - Current
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.

Restaurant Hostess

East Side Mario's
Ottawa, ON
09.2021 - 11.2021
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

Education

Bachelor of Business Administration - International Business

Algonquin College
Ottawa, ON
01.2026

High School Diploma -

Colonel By Secondary School
Ottawa, ON
06-2023

Skills

  • Analytics: Advanced knowledge of analytics methodologies and tools
  • Business Intelligence (BI): Proficient in leveraging BI tools for decision-making
  • Skill Development: Skilled in fostering skill development initiatives within organizations
  • Tableau: Familiar with using Tableau for data visualization and analysis
  • Workable Solutions: Experienced in developing practical and effective solutions to business problems
  • Staff Management
  • Event planning proficiency
  • Marketing initiatives

Related Skills Courses Awards

  • Economics for Success - JA Canada
  • Virtual WHMIS Certification
  • Babysitting Certificate - Canadian Red Cross
  • Worker Health and Safety Awareness in 4 Steps - Ministry of Labour, Training, and Skills Development
  • Subject Award Winner - Colonel By Secondary School, June 2020, 2023

Qualifications Summary

I am a detail-oriented Algonquin College student pursuing a Bachelor of International Business with a strong foundation in analytics, business information, and skill development. Proficient in using Tableau for data-driven insights and adept at developing workable solutions to complex business challenges.

Languages

English
Professional
Arabic
Limited

References

References available upon request.

Timeline

Catering Captain

Tulips and Maple
08.2022 - Current

Crew Member

McDonald’s
03.2022 - Current

Restaurant Hostess

East Side Mario's
09.2021 - 11.2021

Bachelor of Business Administration - International Business

Algonquin College

High School Diploma -

Colonel By Secondary School

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Rahma Abd al Latif