Rahini Iyengar Srinivas
Oshawa
Summary
Senior Technical Writer with over 8 years of experience in producing user-centric documentation, including API guides, UX documentation, how to guides, and release notes. Expertise in docs-as-code methodology and proficient in XML, HTML, and DITA framework. A proven ability to lead multiple projects under tight deadlines while collaborating effectively with cross-functional teams. Strong command of MSTP and Chicago Manual of Style, along with a solid understanding of JSON scripting.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
Elastic Path
11.2021 - 10.2024
- Authored and refined API and front-end documentation using a docs-as-code methodology.
- Collaborated with developers to write, review, and merge documentation changes, ensuring synchronization between product updates and documentation.
- Partnered with the UI/UX department to update front-end application documents, ensuring both accuracy and consistency.
- Maintained tone of voice standards, leading to more consistent and engaging communications across the platform.
- Tested APIs using Postman.
- Participated in sprint planning meetings to understand new features, and update relevant documentation.
- Analyzed and created new feature documentation from scratch, collaborating seamlessly with developers, product managers, and QA to gather requirements, ensuring technical accuracy and alignment with product goals.
- Updated changelogs for all new features, providing clear and detailed summaries of enhancements and fixes.
- Gathered information from a variety of sources, including QA, development, product managers, and all project stakeholders in distributed locations.
- Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
- Increased user satisfaction with software products by creating clear, concise, and accurate documentation.
Senior Technical Writer
OpenText
03.2021 - 11.2021
- Produced comprehensive documentation for business network cloud projects.
- Utilized Arbortext Editor as an XML tool to create and update UI/UX documents.
- Utilized Perforce as a version control system to create new versions, track every change, and maintain a complete version history.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
Technical Writer
Sciex
03.2020 - 03.2021
- Created detailed documentation for life science hardware and software products, including mass spectrometers and chromatography tools.
- Simplified complex technical concepts for broader audience comprehension.
- Created task-based and concept-based UX content for life sciences software interfaces, enhancing usability.
- Created and edited online help, software installation guides, troubleshooting manuals, and service guides.
- Created single-source documents in an authoring tool and published it in different formats.
- Collaborated with SMEs to gather insights, validate content, and align documentation with customer needs.
Senior Technical Writer
Altran
01.2019 - 01.2020
- .Drafted comprehensive documentation for telecom and networking equipment, including routers and embedded software.
- Coordinated with engineers and project managers to create detailed release notes and configuration guides.
- Maintained documentation using ClearCase version control, ensuring on-time delivery of materials.
Technical Writer
Wipro Limited
06.2016 - 12.2019
- Drafted comprehensive documentation for telecom and networking equipment, including routers and embedded software
- Coordinated with engineers and project managers to create detailed release notes and configuration guides
- Maintained documentation using ClearCase version control, ensuring on-time delivery of materials
Junior Editor
Scope E-Knowledge Center
10.2010 - 07.2013
- Developed technical documentation for network management systems, packet optical transport products, and software applications
- Participated in daily Scrum meetings to align documentation needs with product development timelines
- Wrote UI text and release notes, ensuring compliance with DITA and industry style guides
- Proofed copy to detect and correct errors in spelling, punctuation and syntax
- Collaborated with senior writers and participated in team meetings to ensure accuracy and quality
Education
Master's - Biotechnology
Bangalore University
Skills
- Developer Documentation: API guides, SDKs, integration guides
- Technical Proficiency: REST APIs, OpenAPI, JSON, CLIs, Postman, and CI/CD Processes
- Docs-as-Code Workflow: Git, GitHub, Markdown, static site generators (Docusaurus)
- Agile methodology
- Editing & Style Guides: MSTP and Chicago Manual of Style
- Tools: Visual Studio Code, Arbortext, Oxygen XML Editor, Adobe FrameMaker, Markdown, SnagIt, Figma
Certification
Certification in Technical Writing, India, 05/01/16
Timeline
Senior Technical Writer
Elastic Path
11.2021 - 10.2024
Senior Technical Writer
OpenText
03.2021 - 11.2021
Technical Writer
Sciex
03.2020 - 03.2021
Senior Technical Writer
Altran
01.2019 - 01.2020
Technical Writer
Wipro Limited
06.2016 - 12.2019
Junior Editor
Scope E-Knowledge Center
10.2010 - 07.2013
Master's - Biotechnology
Bangalore University
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