Rahin Ali

• Expedited order fulfillment during peak times through effective coordination among front-of-house and back-of-house staff.
• Improved overall kitchen productivity by training new staff members on equipment usage, recipes, and safety procedures.
• Skillfully operated a variety of kitchen equipment, including fryers, grills, and ovens, to prepare concession items according to specified standards.
• Maintained a clean and sanitary work environment to ensure compliance with health and safety regulations.

• Provided exceptional customer service by assisting customers with product inquiries, and orders, and resolving issues in a courteous and efficient manner
• Collaborated with cross-functional teams to coordinate order fulfillment, including inventory management, product procurement, and delivery scheduling
• Assisted customers with returns and exchanges, adhering to Bin Hashim's return policy while ensuring a positive customer experience
• Actively contributed to team goals and maintained a strong focus on meeting or exceeding performance metrics related to order accuracy, customer satisfaction, and service response times
• Participated in ongoing training and professional development to stay up to date with Bin Hashim's product offerings, policies, and best practices in customer service

(Internship)

• Providing support and assistance to customers on inbound telephone support calls
• Handling the Social Media Page of the company
• Maintaining reliability and relationship with customers
• Greet and assist clients with inquiries, providing information about internet packages and services to ensure a positive experience
• Assist the sales team in generating leads, preparing presentations, and following up with potential clients to drive conversions
• Help with the execution of promotional campaigns, including creating content for social media and marketing materials
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Handle reservations, process payments, and maintain accurate records of customer bookings and travel itineraries
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Serve as a liaison between clients and travel agents, ensuring timely updates and effective communication regarding travel arrangements
• Manage front desk operations, including answering phones, scheduling appointments, and maintaining an organized and welcoming reception area