Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rahimuddin Khazi Mohammed

Mississauga,ON

Summary

Results driven inside Sale Rep with more than five years of experience maximizing revenue opportunities in sales through inbound calls, follow ups, outbound and also experienced in retail sales. Proven expertise in proactively addressing objections and resolving issues. Helping both consumer and small business customers to maximize productivity. Strong desire to focus on exceeding sales targets & also providing world class customer experience. High achieving individual with proven success reaching professional targets while delivering first-class customer service. Handles objections and complaints with skill and expertise.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Rogers Communications
08.2023 - Current
  • Managed and oversaw daily store operations consistently, ensuring smooth functioning and efficient customer service on daily basis.
  • Entrusted with coaching new team members and driving motivation to ensure our team consistently achieved and surpassed targets
  • Effectively used software packages such as Microsoft Word, Excel, and PowerPoint
  • Implemented strategies and initiatives to drive store sales, resulting in remarkable 20% increase in revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Surpassed my store's accessory sales target and outperformed all sales metrics consistently every month and achieved store of the month multiple times.
  • Consistently conducted minimum of 20 cold calls daily, alongside fulfilling my managerial responsibilities.
  • Efficiently managed store inventory and merchandising, oversaw shipping and receiving operations, and ensured seamless transaction processing
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Analyzed customer feedback and implemented strategies to improve customer experience

Retail Sales Specialist

Rogers Communication
09.2022 - 08.2023
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Developed trusting relationships with customers by making personal connections
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Assessed customer needs to provide assistance and information on product features
  • Increased purchase amounts by cross-selling with similar products
  • Built and maintained relationships with peers and upper management to drive team success.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Helped achieve and exceed personal and store targets
  • Generating traffic in store through outbound calling and marketing my self on various platforms
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Surpassed my store's accessory sales target and outperformed all sales metrics consistently every month.
  • consistently conducted minimum of 20 cold calls daily, alongside fulfilling my managerial responsibilities.
  • efficiently managed store inventory and merchandising, oversaw shipping and receiving operations, and ensured seamless transaction processing

Senior Technical Sales Representative

Dell Technologies
08.2018 - 08.2022
  • Engage as Technical product specialist by understanding requirements, evaluating them, and making necessary recommendations to customer and recognized as best employee in multiple occasions for high customer satisfaction and maintaining high revenue of $200,000 per month.
  • Responsible to sell Dell’s complete product portfolio, including desktops, laptops, services, and accessories to small businesses while improving revenue and margin generation for Dell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales Capacity to learn and effectively utilize Salesforce.com other software tools relevant role, and adhere to assigned sales methodology
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs
  • Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.
  • Demonstrated consistent hard work and dedication to achieve results.
  • Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data
  • Used CRM tools for planning and forecasting sales growth
  • Made consultative approach to solve problems and achieve high targets.
  • Acted as a trusted advisor, working closely with clients to identify and fulfill their specific needs and preferences.
  • Successfully met and exceeded targets while consistently delivering exceptional customer service
  • Self-motivated with high attention to detail and ability to multitask. Positive attitude, strong drive for results, and ability to excel in ambiguous environment
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications
  • Engaged with both individual consumers and small business clients to optimize outcomes.
  • Generated quotes and oversaw sale of third-party software products, including Microsoft Office, McAfee, Foxit, and Cyberlink
  • Thoroughly assessed the technical needs of each customer and provided customized solutions to meet their requirements

TECHNICAL SUPPORT REPRESENTATIVE

Sitel
04.2017 - 08.2018
  • Determined needs, delivered solutions and overcame objections through consultative selling skills Maintained up-to-date knowledge of all available products
  • Stayed aware of updates to competing product lines
  • Troubleshoot customer tech problems
  • Resolve issues related to computers, phones, tablets, modems, Internet, network and emails
  • Interact with customers to learn about their situation and provide resolution with world class customer experience
  • Avoiding cancellation
  • Specialist in customer retention

Education

B.com Computers - Business, Information Technology

Osmania University
Hyderabad, India
10.2020

GED -

Sultan Uloom
Hyderabad, India
03.2016

Skills

  • Trusted Advisor
  • Customer Service
  • Customer Retention
  • Account Planning
  • Consultative Selling
  • Sales Consulting

Languages

English
Full Professional

Timeline

Assistant Store Manager

Rogers Communications
08.2023 - Current

Retail Sales Specialist

Rogers Communication
09.2022 - 08.2023

Senior Technical Sales Representative

Dell Technologies
08.2018 - 08.2022

TECHNICAL SUPPORT REPRESENTATIVE

Sitel
04.2017 - 08.2018

B.com Computers - Business, Information Technology

Osmania University

GED -

Sultan Uloom

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Rahimuddin Khazi Mohammed