Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahim Makhani

Calgary,AB

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

PARTNERSHIP ASSISTANT MANAGER

NATASHA ENTERPRISE
09.2009 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Security -

Security Service
Calgary, AB

Petroleum Land Adiminstrator - Petroleum Land Administration

Southern Alberta Institute of Technology
Calgary, AB
09.2014

Certificate - PETROLIEM LAND ADMINSTRATION

SAIT
Calgary, AB
09.2013

High School Diploma -

Jack James High School
Calgary, AB
06.2007

Skills

  • Team Motivation
  • Avid Pro Tools
  • Call Forwarding
  • Collaborate Cross-Functionally
  • Shift Coverage
  • Overseeing Employees
  • Accounts Payable and Accounts Receivable
  • Schedule Oversight

Timeline

PARTNERSHIP ASSISTANT MANAGER

NATASHA ENTERPRISE
09.2009 - 09.2022

Security -

Security Service

Petroleum Land Adiminstrator - Petroleum Land Administration

Southern Alberta Institute of Technology

Certificate - PETROLIEM LAND ADMINSTRATION

SAIT

High School Diploma -

Jack James High School
Rahim Makhani