Rahim Makhani
Calgary,AB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
PARTNERSHIP ASSISTANT MANAGER
NATASHA ENTERPRISE
09.2009 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Security -
Security Service
Calgary, ABPetroleum Land Adiminstrator - Petroleum Land Administration
Southern Alberta Institute of Technology
Calgary, AB09.2014
Certificate - PETROLIEM LAND ADMINSTRATION
SAIT
Calgary, AB09.2013
High School Diploma -
Jack James High School
Calgary, AB06.2007
Skills
- Team Motivation
- Avid Pro Tools
- Call Forwarding
- Collaborate Cross-Functionally
- Shift Coverage
- Overseeing Employees
- Accounts Payable and Accounts Receivable
- Schedule Oversight
Timeline
PARTNERSHIP ASSISTANT MANAGER
NATASHA ENTERPRISE
09.2009 - 09.2022
Security -
Security Service
Petroleum Land Adiminstrator - Petroleum Land Administration
Southern Alberta Institute of Technology
Certificate - PETROLIEM LAND ADMINSTRATION
SAIT
High School Diploma -
Jack James High School