Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
RAHIM CONTEH

RAHIM CONTEH

London,ON

Summary

Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns cross sell where applicable and maintain long-term loyalty Skills Exceptional Customer Service Skills Customer Satisfaction Cross selling Expertise Excellent Communication Skills International Funds Transfer Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

THE BRADFORD EXCHANGE
11.2019 - 10.2021
  • N5V 4l8 Some of the job functions were as follows :
  • Processing Check Orders
  • Maintaining client accounts
  • Cross Selling Accessories
  • Customer Service Relations
  • Client Satisfaction and maintaining long term loyalty
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Customer Service Specialist

FBN BANK GAMBIA LTD, Bank Gambia Ltd
08.2016 - 08.2019
  • Specialist and E business officer for the first 2 years
  • Some of my job functions are as follows :
  • Account opening and closing
  • Account freezing and modification
  • Dealing with customer complaints and request
  • Issuing check books debit and credit cards to customers
  • Helping customers access mobile and online banking
  • Maintaining customer accounts
  • Preparing bank statements
  • Enlightening customers about our products and E banking
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Bank Teller

Zenith Bank
04.2015 - 06.2016
  • Banjul
  • Counted as much as $40,000 in daily funds with manual and machine-assisted methods
  • Helped customers open and close accounts, apply for loans and make sound financial decisions
  • Verified amounts and integrity of every check or funds transfer
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Sold and cross-sold bank products to new and existing customers.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

Bachelor of Accounting - Business - Accounting

Fanshawe College
05.2024

ACCA - Accounting

GRACE INSTITUTE OF PROFESSIONAL ACCOUNTING
The Gambia

High School Diploma -

Gambia Methodist Academy
05.2014

Skills

  • Cultural Awareness
  • Microsoft Access
  • Complex Transactions
  • Communications Strategies
  • Online Chat
  • Business Correspondence
  • Revenue Generation
  • Good Communication Skills
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Delinquency Monitoring
  • Persuasive Techniques
  • Problem Resolution
  • E-Commerce Strategy
  • Portal Systems
  • Data Evaluation

Timeline

Customer Service Specialist

THE BRADFORD EXCHANGE
11.2019 - 10.2021

Customer Service Specialist

FBN BANK GAMBIA LTD, Bank Gambia Ltd
08.2016 - 08.2019

Bank Teller

Zenith Bank
04.2015 - 06.2016

Bachelor of Accounting - Business - Accounting

Fanshawe College

ACCA - Accounting

GRACE INSTITUTE OF PROFESSIONAL ACCOUNTING

High School Diploma -

Gambia Methodist Academy
RAHIM CONTEH