Rahila Matin
Toronto,ON
Summary
Dedicated Cashier with extensive experience at Kabul Restaurant and Bakery, demonstrating exceptional customer service and cash management skills. Excelled in addressing customer needs with patience and empathy, ensuring a 95% satisfaction rate. Proven expertise in cash handling and problem-solving, contributing to a seamless transaction process.
Overview
3
3
years of professional experience
Work History
Cashier
Al Barakat Supermarket & Restaurant
05.2023 - 08.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Chelo Sheesh Restaurant
04.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Kabul Restaurant and Bakery
10.2021 - 08.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Graduate Certificate -
Muslim English Center
Kabul Afghanistan 05.2015
High School Diploma -
Naswan Bibi Mahro
Kabul Afghanistan 09.2014
Mary Ward Catholic Secondary School
Toronto, ONSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Money Handling
- Cleaning and sanitizing
- Customer service excellence
- Cash handling and management
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Refunds and exchanges
- Complex Problem-Solving
- Cash Drawer Balancing
- Payment Processing
- Issue Resolution
- Order Packaging
- Problem-Solving
- Honest and Dependable
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Creative Thinking
- Adaptability and Flexibility
- Reliable and Responsible
- Professionalism
- Checkout monitoring
- Guest inquiries
- Refund handling
- Organizational abilities
- Written and verbal communication
- Customer Relations
- Reliability and punctuality
- Time management skills
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Urdu
Limited Working
Timeline
Cashier
Al Barakat Supermarket & Restaurant
05.2023 - 08.2024
Cashier
Chelo Sheesh Restaurant
04.2022 - 12.2022
Cashier
Kabul Restaurant and Bakery
10.2021 - 08.2022
Graduate Certificate -
Muslim English Center
High School Diploma -
Naswan Bibi Mahro
Mary Ward Catholic Secondary School
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