Rahil Passy
Summary
Motivated and results-driven Operations and Sales Manager with a strong background in driving sales and managing operations. Skilled in developing and executing strategies to increase revenue, improve efficiency, and enhance customer satisfaction. Committed to delivering exceptional results and exceeding targets. Ready to contribute to the success of organization by leveraging my expertise and achieving outstanding performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Operations Manager
The Home Depot
02.2022 - Current
- Operational Excellence: Ensured seamless back-end operations through strategic planning and execution. Aligned associate staffing schedules with truck schedules, optimizing workforce efficiency.
- Merchandise Management: Oversaw efficient and safe merchandise receipt and delivery, streamlining the supply chain. Utilized workforce tools, daily reports, and audits for enhanced operational efficiency.
- Strategic Planning: Developed and executed strategies for sales boost and optimal merchandising. Collaborated with leaders to enhance working environments, driving customer satisfaction and overall sales.
- Communication and Leadership: Executed communication plans for accurate event scheduling, fostering an informed team. Implemented racetrack coaching to boost associates' growth and customer satisfaction.
- Training and Development: Provided formal and informal feedback, contributing to effective coaching and training. Assessed training needs, implemented improvement plans, ensuring a skilled team.
- Sales Strategy and Analysis: Led chalk talks to communicate store sales, promotions, and events effectively. Maintained department profitability through meticulous analysis and problem-solving.
Divisional Sales Manager
Staples Canada
11.2020 - 02.2022
- Financial and Operational Management: Managed costs, financial metrics, GM reports, Profit and Loss Statements, and scheduling. Controlled expenses, stock reports, RTV reports, and customer accounts.
- Training and Development: Conducted cross-functional training, mentoring, and coaching for improved employee performance. Designed and executed sales plans to meet store standards.
- Workforce and Compliance: Controlled payroll using Kronos Workforce for efficient workforce management. Supported loss prevention initiatives and ensured compliance with policies.
- Customer Relationship Building: Cultivated and maintained customer relationships, identifying needs and promoting cross-selling. Coached employees in effective selling methods to drive revenue.
- Team Leadership: Recruited and trained highly qualified staff, focusing on best practices and sales strategies. Monitored market conditions and adjusted strategies to achieve sales goals.
- Supply Chain, Logistics, and Marketing: Proficient in supply chain and logistics management. Engaged in marketing, advertising, and public relations to enhance brand visibility.
Team Leader
Statistics Canada
03.2021 - 07.2021
- Led and managed a high-performing team of 15 members as a Team Leader at Census Canada, ensuring smooth operations and optimizing data collection processes.
- Established effective communication channels with government officers at Statistics Canada, promptly forwarding meticulously compiled data to support critical statistical analysis.
- Coordinated team schedules, allocated resources, and prioritized tasks strategically to maximize productivity and achieve project goals within tight deadlines.
- Implemented streamlined data management systems and protocols to enhance efficiency, accuracy, and data security, resulting in significant improvements in overall operations.
Services Manager
Staples Canada
02.2020 - 11.2020
- Profit Optimization: Enhanced profitability through the development of pipelines, utilizing targeted marketing and sales strategies. Increased profit margins by controlling budgets, overhead, and optimizing product turns.
- Sales Strategy Development: Devised sales strategies to expand points of distribution, secure additional shelf space, and enhance product positioning. Focused on increasing consumer awareness, trial, conversion, and user acquisition through strategic planning.
- Cross-Functional Collaboration: Liaised effectively with sales, marketing, and management teams to develop solutions and accomplish shared operational objectives.
Delivered recommendations to long-term accounts to promote brand awareness among key audiences.
Area Sales Representative
Staples Canada
01.2017 - 02.2020
- Transformed from a part-time Sales Area Representative to a Full-Time role, demonstrating versatility across various store departments, including technology, office supplies, and receiving.
- Provided exceptional customer service by understanding their needs and recommending suitable products and services.
- Consistently achieved weekly metrics by meeting targets for protection plans and services.
- Ensured store readiness by completing assigned tasks, stocking shelves with received freight, and maintaining a well-organized sales area.
Education
BBA - Business Management
Northern Lights College
06.2018
High School Diploma -
Sacred Heart Convent School
04.2016
Skills
Leadership
Communication
Problem-solving
Strategic Planning
Sales Strategy
Project management
Financial Management
Data analysis
Adaptability
Creativity
Networking
Operations Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Interests
Hiking
Sports
Art and Painting
Travelling
Movies
Timeline
Assistant Store Operations Manager
The Home Depot
02.2022 - Current
Team Leader
Statistics Canada
03.2021 - 07.2021
Divisional Sales Manager
Staples Canada
11.2020 - 02.2022
Services Manager
Staples Canada
02.2020 - 11.2020
Area Sales Representative
Staples Canada
01.2017 - 02.2020
BBA - Business Management
Northern Lights College
High School Diploma -
Sacred Heart Convent School
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