Summary
Overview
Work History
Education
Skills
Timeline
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Rahil Pardiwala

Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

TTEC House
08.2020 - 07.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Passenger Service Agent

Celebi Ground Handling
07.2018 - 07.2020
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Education

BBA - Human Resource Management

SSR College - Pune University
India
04.2018

High School Diploma -

St Francis High School
India
04.2015

Skills

  • Coordination
  • Customer Relations
  • Quality Control
  • Microsoft Excel
  • Customer Service
  • Presentation Skills
  • Team Leadership
  • Analytical Skills

Timeline

Customer Service Executive

TTEC House
08.2020 - 07.2023

Passenger Service Agent

Celebi Ground Handling
07.2018 - 07.2020

BBA - Human Resource Management

SSR College - Pune University

High School Diploma -

St Francis High School

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Rahil Pardiwala