Rahil Kapoor
North York,ON
Summary
Talented individual possessing extensive experience delivering exceptional customer service in fast-paced environments. Exceptional communication, problem-solving, and interpersonal skills. Proven track record of reducing customer churn and increasing customer satisfaction. A passionate customer advocate and passionate team player.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
CUSTOMER CARE SPECIALIST
RE/MAX GOLD REALTY INC
Toronto, ON
04.2023 - Current
- Responded to customer inquiries within 24 hours to provide customer satisfaction, achieving an average customer satisfaction rating of 94%
- Handled an average of 60 customer service cases per day, enabled resolutions for di cult and complex customer complaints or inquiries in a timely and accurate fashion
- Monitored customer feedback surveys and made necessary improvements, resulting in an 8.5% increase in customer retention rate.
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
Rudsak.Inc
Toronto, ON
10.2021 - Current
- Utilized customer service and problem-solving skills to resolve customer issues and discrepancies, resulting in a customer satisfaction rating
- Processed 100+ transactions with an accuracy rate of 98%, and successfully resolved customer complaints in a timely and professional manner
- Increased customer loyalty and repeat visits by providing a memorable experience and convenient, considerate solutions.
SALES ASSOCIATE SPECIALIST
Telus international
Toronto, ON
03.2023 - 06.2023
- Maintained product knowledge by staying up-to-date on new products, services, and promotions.
- Accurately tracked sales data through the use of spreadsheets and other software programs.
- Displayed pro ciency in using point of sale systems for processing transactions accurately.
STYLIST/CUSTOMER SERVICE REPRESENTATIVE
Banana Republic
Toronto, ON
10.2021 - 02.2022
Education
Bachelor of Arts - Business And Law
York University
Toronto, ON 09.2020 - 01.2025
Skills
Cash Handling
undefinedTimeline
CUSTOMER CARE SPECIALIST
RE/MAX GOLD REALTY INC
04.2023 - Current
SALES ASSOCIATE SPECIALIST
Telus international
03.2023 - 06.2023
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
Rudsak.Inc
10.2021 - Current
STYLIST/CUSTOMER SERVICE REPRESENTATIVE
Banana Republic
10.2021 - 02.2022
Bachelor of Arts - Business And Law
York University
09.2020 - 01.2025
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