Rahil Jamali
North Vancouver,BC
Summary
. Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Tornaj Food Restaurant
Vancouver, BC
08.2023 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Created reports of customer service activities for management review.
- Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Worked with cross-functional teams to achieve goals.
Bank Deputy
Ayandeh Bank
Tehran, IRAN
07.2016 - 08.2023
- Operated cash registers to process payments for goods and services.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Balanced cash drawers at the end of each shift.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card transactions accurately and efficiently.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers and provided friendly customer service.
Head of Sales and Marketing/Exclusive Agent of Surveillance-Axis of Sweden
Danesh Afzar Co.(DFZ)
Tehran, IRAN
05.2014 - 07.2016
- Conducted market research to understand customer needs and preferences.
- Coached, developed and motivated team to achieve revenue goals.
- Managed canvassing strategies to generate appointments for outside sales team.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Developed partnerships with external organizations for joint promotions or collaborations.
- Supported sales team members to drive growth and development.
Customer Service in Logistic Company
NTP Co.
Tehran, IRAN
05.2013 - 09.2013
- Developed and implemented customer service policies and procedures for logistics operations.
- Maintained records of all customer transactions, inquiries, and complaints.
- Scheduled daily shipments of goods based on customers' requests.
- Resolved complex customer issues in a timely manner.
- Negotiated pricing agreements with vendors for cost-effective solutions.
- Coordinated with other departments such as Sales, Marketing, and Accounts Payable for successful order fulfillment.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Created and enforced policies and procedures for entire logistics team.
Education
Master - Human Resource Management
FDU-Vancouver
BC08-2023
Master of Business Administration - Marketing
International Imam Khomeini University
Iran02-2015
Bachelor - English translation
University of Kar (IRAN)
Skills
- Cash Handling
- Customer Complaint Resolution
- Customer Service
- Payment Collection
- Positive and Professional
- Product Recommendations
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Cash Management
- Customer Inquiries
- Product Knowledge
Timeline
Customer Service Cashier
Tornaj Food Restaurant
08.2023 - Current
Bank Deputy
Ayandeh Bank
07.2016 - 08.2023
Head of Sales and Marketing/Exclusive Agent of Surveillance-Axis of Sweden
Danesh Afzar Co.(DFZ)
05.2014 - 07.2016
Customer Service in Logistic Company
NTP Co.
05.2013 - 09.2013
Master - Human Resource Management
FDU-Vancouver
Master of Business Administration - Marketing
International Imam Khomeini University
Bachelor - English translation
University of Kar (IRAN)
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