RAHEL RAHEL
Brampton,ON
Summary
Results-driven Manager on Duty with a proven track record of highly productive and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and exceptional guest experiences. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Decisive planner with good communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
A1 cash and carry
7300 Torbram Road Mississauga, ON
01.2025 - 03.2025
- Balanced cash drawers at the end of each shift.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Greeted customers and responded to informational requests.
Manager on Duty
Global Touch Company
Kurukshetra, Haryana
11.2022 - 11.2024
- Investigated incidents reported by customers or staff members.
- Assigned tasks to employees and monitored progress of projects.
- Promoted products and services offered by the company through various media channels.
- Performed administrative tasks such as filing documents or preparing reports.
- Audited cash registers at the end of each shift for accuracy.
- Trained new employees on job duties and company policies.
- Provided guidance and support to team members when needed.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Delegated tasks among team members according to their strengths and abilities.
- Created schedules for staff members according to business needs.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Customer Service Cashier
Walmart and Future Retail Limited
Kurukshetra, Haryana
11.2019 - 08.2022
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Balanced cash drawers at the end of each shift.
- Verified that all coupons were valid prior to processing them into the system.
- Operated cash registers to process payments for goods and services.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Complied with all health and safety regulations while performing job duties.
Education
Master of Arts - English Language
Kurukshetra University
Kurukshetra Haryana06-2022
Bachelor of Arts -
Kurukshetra University
Kurukshetra Haryana04-2019
Skills
- Task delegation
- Cash management
- Team building
- Performance monitoring
- Staff scheduling
- Budget management
- Product promotion
- Customer service focus
- Sales and marketing
- Analytical thinking
- Process improvement
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Accomplishments
I have received awards and best employee performance from Walmart and Future retail limited During 2019 to 2021
Timeline
Customer Service Cashier
A1 cash and carry
01.2025 - 03.2025
Manager on Duty
Global Touch Company
11.2022 - 11.2024
Customer Service Cashier
Walmart and Future Retail Limited
11.2019 - 08.2022
Master of Arts - English Language
Kurukshetra University
Bachelor of Arts -
Kurukshetra University
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