Rahel Bika
San Jose
Summary
Proactive professional with expertise in customer relationship management and administrative support. Demonstrates strong attention to detail and a commitment to improving operational efficiency through effective collaboration. Proven ability to enhance client satisfaction and streamline processes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Addis Mart
San Jose
01.2025 - Current
- Resolved product inquiries and facilitated order placements for customers.
- Collaborated with team members to enhance service delivery.
- Processed transactions accurately utilizing point-of-sale systems.
Administrative Assistant(EnDev) Ethiopiya
GIZ IS International service
addis abeba
09.2022 - 12.2023
- Maintained accurate project records and documentation to enhance tracking efficiency.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative assistance to support team members in daily operations.
- Coordinated scheduling for team meetings and events to ensure effective collaboration.
- Prepared comprehensive reports and presentations for stakeholders to facilitate informed decision-making.
Receptionist
kersemo Hotel
Addis Abeba
08.2017 - 07.2022
- Greeted guests warmly and checked them into their rooms efficiently.
- Managed phone calls and directed inquiries to appropriate departments promptly.
- Coordinated reservations and maintained accurate booking records daily.
- Handled cash transactions and processed payments securely at the front desk.
Education
Bachelor of Arts - Business Management
Wolaita Sodo Universtiy
Ethiopia 07-2010
Skills
- Customer relationship management
- Documentation management
- Administrative support
- Effective communication
- Problem solving
- Time management
- Professional demeanor
- Team collaboration
Languages
English
Full Professional
Amharic
Native/ Bilingual
Timeline
Customer Service Representative
Addis Mart
01.2025 - Current
Administrative Assistant(EnDev) Ethiopiya
GIZ IS International service
09.2022 - 12.2023
Receptionist
kersemo Hotel
08.2017 - 07.2022
Bachelor of Arts - Business Management
Wolaita Sodo Universtiy
Similar Profiles
Motuma UrgesaMotuma Urgesa
Super Marketing at Addis Super MarketSuper Marketing at Addis Super Market
Nathan CherinetNathan Cherinet
Cashier at Addis Market RestaurantCashier at Addis Market Restaurant
MERHAWI KIDANEMERHAWI KIDANE
Carpenter at Addis Furniture WorkshopCarpenter at Addis Furniture Workshop
María L. UmañaMaría L. Umaña
Freelance at Interpreting, translating and producingFreelance at Interpreting, translating and producing