Summary

Overview

Work History

Education

Skills

References

Availability

Certifications And Accomplishments

Personal Information

Languages

Timeline

Open To Work

Raheim Crooks

Health Admin and Customer Service Professional

Woodbridge,ON

Summary

Customer-focused and motivated professional currently completing an Honours Bachelor's degree at York University. Experienced in customer service, retail operations, and training environments requiring strong communication, problem-solving, and decision-making skills. Eager to apply leadership potential, business awareness, and service-driven professionalism within your organization.

Overview

years of professional experience

Work History

Stock Associate (part-time)/Sales agent (seasonal)

Browns Shoes Inc.

Vaughan, Ontario

10.2025 - Current

Organized inventory operations to enhance retail floor service and improve customer satisfaction.
Collaborated with team members to optimize merchandise availability and maintain a clean, welcoming store environment.
Assisted staff and customers in locating products quickly, ensuring seamless back-of-house operations.
Demonstrated reliability, attention to detail, and teamwork in a fast-paced retail setting.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Answered customer questions and provided detailed product information.

Facility Coordinator/Front Desk & Party Facilitator

Bounce 'N' Play II/IB International Employment Agency

Woodbridge, Ontario

03.2022 - 01.2026

Greeted and assisted customers, creating a friendly and seamless experience from entry to exit.
Coordinated and managed event bookings, adjusting schedules and tasks based on customer needs.
Addressed customer concerns calmly and professionally, maintaining a welcoming environment.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Trained and supported new employees, ensuring smooth onboarding and consistent service.
Collected and managed customer payments, accurately balancing daily totals to ensure financial integrity.
Maintained cleanliness and safety standards across the facility during high-traffic events.
Assisted with marketing efforts through digital promotion and outreach, enhancing customer engagement.
Improved office operations by automating client correspondence, record tracking and data communications.

Volunteer Dental Office Assistant

Eureka Dental

Crossroads, Kingston, Jamaica

08.2022 - 12.2024

Supported front desk operations including patient intake, appointment coordination, and file organization.
Assisted in maintaining patient records while ensuring confidentiality and professionalism.
Observed and supported daily clinic workflow, gaining exposure to patient care processes.
Collaborated with staff to ensure efficient clinic operations in a high-demand environment.

Certified Safety Management Trainer- Crisis Intervention Training

Safe Management Group Inc.

Burlington, Canada

01.2023 - 01.2024

Developed and delivered dynamic training programs utilizing e-learning tools and practical real-world scenarios.
Evaluated participant progress to ensure preparedness for handling safety-related crisis situations.
Acquired knowledge of effective crisis intervention strategies for youth, education, and community services to improve safety outcomes.
Developed understanding of risk assessment practices for identifying behavioral triggers and escalation signs.
Gained familiarity with behavior prevention, relationship management, and de-escalation techniques in interactions with children, youth, and adults.
Created engaging learning environments by managing group dynamics and providing personalized support to enhance participant experience.
Participated in training on aggression management concepts and safe physical intervention techniques, ensuring readiness for crisis situations.

Education

Honours Bachelor of Health Studies -

York University

North York, ON

06.2026