Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Geography, Travelling and Networking
Additional Information
Work Availability
Timeline
Generic

RAHEEM OLIYIDE

LAGOS,NG

Summary

Intuitive Senior Consulting Manager with 13 years of experience in Travel and Tourism consultations. Expert in Ticketing and Reservations best practices and dedicated to increasing profits. Gifted analyst and problem-solver with strong background managing long-term client engagements.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Travel Consultant/Branch Manager

PEACOCK TRAVELS AND TOURS
04.2013 - Current
  • Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Handled sensitive personal data with discretion.
  • Canvassing and selling travel insurance policies offered by the company.
  • Filling of embassy application form
  • Online check-in
  • Issuing and re-issuing E-ticket

Ticketing and Reservation Officer

E4 Travels And Tours
03.2012 - 03.2013
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Providing customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Travel itinerary planning for cooperate clients.
  • Planning route and computing airlines ticket costs.
  • .Airport protocols

Tour Guide

Kul-Africa Travels
01.2009 - 09.2009
  • Guided groups of people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.
  • Providing safety devices.

Ticketing Agent

Goodnews Travels And Tours Limited
05.2008 - 03.2009
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

Education

Bachelor of Science - Economics

UNIVERSITY OF LAGOS
LAGOS, NIGERIA
05.2023

Certificate -

Global Display System (Amadeus)
09.2019

Certificate - Principle of Business And Enterprise

Peacock College
United Kingdom
07.2014

Advanced Diploma - Ticketing And Reservation

Universal School of Aviation
Lagos, Nigeria
02.2008

Skills

  • Meeting deadlines
  • Timely Project Completion
  • Communications Programs
  • Oral and written communications
  • Stress management
  • Global display System: Amadeus/Galileo/Sabre

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved by completing with accuracy and efficiency.


Certification


  • Amadeus GDS Training
  • Galileo GDS Training
  • Sabre GDS Training


Geography, Travelling and Networking

INTERNATIONAL EXIBITIONS: 


Arabian Travel Market (Dubai, United Arab Emirates)

Africa Travel Indaba( Durban South Africa)


Additional Information

I am a Senior Travel Consultant, with 13 years of experience.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Travel Consultant/Branch Manager

PEACOCK TRAVELS AND TOURS
04.2013 - Current

Ticketing and Reservation Officer

E4 Travels And Tours
03.2012 - 03.2013

Tour Guide

Kul-Africa Travels
01.2009 - 09.2009

Ticketing Agent

Goodnews Travels And Tours Limited
05.2008 - 03.2009

Bachelor of Science - Economics

UNIVERSITY OF LAGOS

Certificate -

Global Display System (Amadeus)

Certificate - Principle of Business And Enterprise

Peacock College

Advanced Diploma - Ticketing And Reservation

Universal School of Aviation

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RAHEEM OLIYIDE