Raheela Mushtaq
Toronto,Ontario
Summary
A proactive and multi-faceted person aspiring to become a successful leader responsible for heading a fast-paced organisation. Having 7+ years of working experience. Being versed in sales, data management, student recruitment, and mentoring teams combined with know-how in technology makes for considerable positions in business. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
STUDENT RECRUITMENT PROFESSIONAL
Toronto School Of Management
05.2023 - 01.2024
- Improved student retention through individualised academic assistance and support results in higher overall satisfaction.
- Increased the institution's reputation by delivering excellent service and guiding students towards their educational goals.
- Developed targeted resources for academic performance and professional growth, which helped to increase student happiness.
- Supported various student populations through culturally sensitive programming and events.
- Maintain extensive records of student contacts and use data-driven insights to enhance future advising strategies.
- Rapidly adopted new technologies and software solutions to streamline advisory processes.
- Increased sales revenue by developing good relationships with students and recommending relevant programmes based on their specific needs.
- Provide personalised assistance and supervision to a varied cohort of 100 students from all over the world, with a focus on academic success, personal development, and seamless integration into our international learning community.
SENIOR PROGRAM CONSULTANT
Global University Systems-TSOM
01.2022 - 05.2023
- Students were assisted in picking classes that were appropriate for their interests and talents, which contributed to their academic achievement.
- Conducted performance reviews and gave management with relevant feedback on employee performance.
- Provided constant support and counsel to students confronting academic and personal obstacles.
- Actively pursued continuous professional development opportunities to stay current on developments in higher education advising methods.
- Consistently met monthly sales targets by employing effective sales methods and keeping high degree of product knowledge.
- Provide personalised assistance and supervision to varied cohort of 100 students from different countries, with focus on encouraging academic success, personal development, and seamless integration into our global learning community.
STUDENT RECRUITMENT ADVISOR
Global University Systems-TSOM
06.2019 - 12.2021
- Targeted outreach techniques, such as email campaigns and cold calling, led to increase in conversion rates.
- Enhanced student happiness by providing customised resources for academic performance and professional development.
- Developed great relationships with faculty members, promoting environment of collaboration to promote student aspirations.
- Advised students individually and in groups on academic programmes based on their specific interests.
- Students were directed to pertinent information regarding academic and personal support programmes offered on campus.
- Designed and implemented student guidance plans to promote academic success.
Operations Accountant II
WELLS FARGO
01.2018 - 10.2018
- Collaborated closely with mortgage insurance department's cross-functional teams, including underwriting, claims, and risk management, to collect data and support financial operations.
- Accounting software and systems were used to optimise insurance procedures, including identifying opportunities for system improvements.
- Managed mortgage insurance billing and invoicing, ensuring that invoices were sent on time and correctly.
- Conducting detailed assessments of billing bills in order to authenticate charges and resolve concerns.
- Managed and executed extensive accounting processes for insurance transactions, ensuring accuracy and conformance to industry standards.
Senior Representative, Customer Service
Synchrony Financial
11.2016 - 08.2017
- Increased customer satisfaction by addressing and resolving complaints in timely manner
- Assisted in training new hires and offered ongoing support to help them reach their full potential
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks
- Managed diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements
- Maintained customer confidentiality while handling sensitive financial information during debt collection efforts
- Initiated settlements with customers facing financial hardships, balancing business objectives with compassion for individual circumstances
Customer Service Representative
Synchrony Financial
07.2015 - 11.2016
- Improved creditor-client relationships by effectively managing large portfolio of accounts and promptly addressing concerns.
- Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
- Assisted in development of strategies to minimize potential credit risks, proactively identifying areas for improvement.
- Participated in regular audits of internal processes to enhance efficiency within department while maintaining accuracy standards.
- Developed tailored credit solutions for clients, taking into consideration their unique needs and financial circumstances.
Education
Certificate in Business Essential Co-Op - Accounting And Business Management
Toronto School of Management
Toronto, ON12.2023
Bachelor of Commerce (Hons.) - Business Administration And Management
St. Ann's Degree College
India08.2015
Skills
- Strategic Planning & Organizing
- B2B2C sales
- Talent management
- Multitasking Abilities
- Communication & Collaboration
- Recruitment
- Training and mentoring
- Public Announcement
Accomplishments
- Represented Synchrony Financial at Corporate Badminton League
- Represented Synchrony Financial at the AMCHAM Throw ball and Volleyball competitions.
- Winner of Synchrony Financial Soccer competition
- Winner of Player of Hyderabad District in Ring Tennis
- Represented the combined AP state in Ring Tennis.
Organizational Success
- Was part of many Instagram Live sessions and webinars with students from TSOM (Toronto School of Management)
- Winner of Best Employee of Q4, 2016 MOD (Manager on Duty) Front-line Leadership Conference
- Awarded on the success of process project, presentation and Innovative Ideas by Process Head as 'Best Anchor for the Quarterly meetings of CBCOE' (Credit Bureau Center of Excellence)
Languages
English
Full Professional
French
Elementary
Hindi
Full Professional
Urdu
Native or Bilingual
Telugu
Full Professional
Timeline
STUDENT RECRUITMENT PROFESSIONAL
Toronto School Of Management
05.2023 - 01.2024
SENIOR PROGRAM CONSULTANT
Global University Systems-TSOM
01.2022 - 05.2023
STUDENT RECRUITMENT ADVISOR
Global University Systems-TSOM
06.2019 - 12.2021
Operations Accountant II
WELLS FARGO
01.2018 - 10.2018
Senior Representative, Customer Service
Synchrony Financial
11.2016 - 08.2017
Customer Service Representative
Synchrony Financial
07.2015 - 11.2016
Certificate in Business Essential Co-Op - Accounting And Business Management
Toronto School of Management
Bachelor of Commerce (Hons.) - Business Administration And Management
St. Ann's Degree College
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