Raheela Mushtaq
Toronto,Ontario
Summary
Passionate and versatile professional with 7+ years of experience in customer service, technology, and data management. Adept at leveraging technology to streamline processes, improve user experience, and resolve complex challenges. Demonstrated ability to manage multiple tasks efficiently, provide exceptional service to diverse stakeholders, and contribute to the development of streamlined operations.
Overview
9
9
years of professional experience
Work History
Career Services Coordinator
Oxford College Of Arts, Business, And Technology
03.2024 - 05.2024
- Acted as the first point of contact for students, providing timely support and guidance via email, phone, and in-person meetings.
- Managed student data with precision using Excel and SharePoint, ensuring compliance with institutional policies.
- Monitored student engagement, documented trends, and provided actionable feedback for continuous service improvement.
Student Recruitment Advisor
Toronto School Of Management
05.2023 - 01.2024
- Delivered exceptional service to over 2,000 students, resolving inquiries and concerns using multiple channels, including phone, chat, and in-person support.
- Assisted in transitioning students to hybrid learning models, offering technical support and troubleshooting for Microsoft applications.
- Organized digital records and documentation to maintain a streamlined admissions process, reducing processing time by 20%.
Senior Program Consultant
Global University Systems-University Canada West/TSOM
06.2019 - 05.2023
- Collaborated across departments to enhance student services, resolving user issues efficiently.
- Utilized databases to manage student activities and inquiries, elevating service levels through proactive troubleshooting.
- Executed monthly reports to track user engagement, identify trends, and recommend improvements.
Operations Accountant II
WELLS FARGO
01.2018 - 10.2018
Senior Representative, Customer Service
Synchrony Financial
07.2015 - 08.2017
Education
Post-Graduate Diploma - Information Technology And Business Analysis
Conestoga College Institute of Technology And Advanced Learning
2025
Certificate in Business Essential Co-Op - Finance, Marketing And Sales
Toronto School of Management
12.2023
Bachelor of Commerce (Hons.) -
Osmania University
08.2015
Skills
- Customer Service Excellence
- User Support & Issue Resolution
- Microsoft Office Suite (Excel, Word, SharePoint, Teams)
- Digital File Management
- Social Media Moderation & Administration
- Cross-Departmental Collaboration
- Data Collection & Visualization
- Problem Solving & Troubleshooting
- CRM Systems & Database Management Tools
- Online User Support Tools: Email, Live Chat, Video Calls
VOLUNTEER EXPERIENCE
- Provided support to students transitioning to hybrid learning by creating user guides and tutorials, contributing to a comprehensive user experience.
- Conducted social media moderation and administration, enhancing student engagement with campus services.
Accomplishments
- Conducted webinars and live sessions to enhance student engagement, providing valuable information about campus services.
- Developed and maintained an organized workspace, streamlining digital file management for improved user experience.
- Winner of Synchrony Financial Soccer competition
- Winner of Player of Hyderabad District in Ring Tennis
- Represented the combined province/state in India in Ring Tennis.
Timeline
Career Services Coordinator
Oxford College Of Arts, Business, And Technology
03.2024 - 05.2024
Student Recruitment Advisor
Toronto School Of Management
05.2023 - 01.2024
Senior Program Consultant
Global University Systems-University Canada West/TSOM
06.2019 - 05.2023
Operations Accountant II
WELLS FARGO
01.2018 - 10.2018
Senior Representative, Customer Service
Synchrony Financial
07.2015 - 08.2017
Post-Graduate Diploma - Information Technology And Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Certificate in Business Essential Co-Op - Finance, Marketing And Sales
Toronto School of Management
Bachelor of Commerce (Hons.) -
Osmania University
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