Raheel Khan
Toronto,ON
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Maple leaf call center
Toronto, Ontario
07.2024 - 12.2024
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained accurate records of customer interactions for future reference.
- Offered resolutions to de-escalate calls and solve customer issues.
Hotel Manager
Bayside Inn & waterfront suites
Kingston, Ontario
06.2022 - 01.2023
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Maintained high standards of quality control, hygiene, health and safety.
Office Assistant
Hadaf group of college
Peshawar, KPK
01.2021 - 02.2022
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
Customer Service Representative
Mr Chicken
Peshawar, KPK
10.2018 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Master of Arts - English
Qurtaba University
Peshawar02-2022
Bachelor of Arts -
Federal Degree College
Peshawar01-2020
High School Diploma -
Army Public School
Peshawar03-2017
GED -
Army Public School
Peshawar03-2015
Skills
- Computer skills
- Outstanding communication skills
- Database Management
- File Maintenance
- Call handling
- Email campaigns
- Customer service
- Data entry
Affiliations
- Cricket
- Reading
- exploring
Certification
- Advance MS office Certification
- Graphic design certification
- G1 license
- Forkliftlicense
- Walkie License
- Reach license
- Order Picker License
Languages
English
Full Professional
urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Limited
afghani / pashto
Native/ Bilingual
Timeline
Call Center Representative
Maple leaf call center
07.2024 - 12.2024
Hotel Manager
Bayside Inn & waterfront suites
06.2022 - 01.2023
Office Assistant
Hadaf group of college
01.2021 - 02.2022
Customer Service Representative
Mr Chicken
10.2018 - 08.2019
Master of Arts - English
Qurtaba University
Bachelor of Arts -
Federal Degree College
High School Diploma -
Army Public School
GED -
Army Public School
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